Dogtown Heating, Air & Plumbing

We just bought a house and when we first went to use our heat it wasn't working correctly and it was supposed to be under 30 degrees during the night. So we called Dogtown and seriously got the best service ever! We called on a Sunday morning and they came out right away. They figured out what was wrong with it and they gave us a time estimate of like 4 days because they had to order the part. They then called us Tuesday morning and told us they had the part and came out and fixed it! We will definitely call them again if we need work done! Thank you, Dogtown!!

Woke up on Thursday with no heat they came out that morning and found it was not repairable. My AC had not worked for about 5 years so I decided to replace the whole system. They came in Monday morning and had everything installed and cleaned up by lunchtime. Thank you so much for a wonderful experience from start to finish.

Scheduled an appointment for a service call for our air conditioning unit. Matt came out and tried everything he could to get our external unit running and kept us updated every step of the way. Ultimately we need a new unit, but so grateful for their promptness to send someone out and the effort put into trying to make it work. Even set us up an appointment to get someone out quickly for a quote on a new unit. We will definitely be using them again.

Without a doubt: Technician Jeremy and the team from the Paxton area Dogtown delighted me. Now that the fairly involved job is complete, I can say that the entire team was conscientious. They worked hard, and they were thorough. They cleaned up their workspace each day. They wore foot coverings inside our house to protect our flooring.

They were reliable, responsive, timely: They backed up appointments with texts and email messages. And wonder of wonders, someone always answered the phone. I think they are equipped to handle emergencies, too, although my job was not one.

They are knowledgeable in their individual areas of expertise, which for my needs included: Revamp of a heating and AC system, furnace change-out, new AC unit, additional ductwork in a crawl space, tankless water heater, even the hook-up of a small ProCom heater that I picked up on Amazon. So, readily at hand, Dogtown has technicians, plumbers, electricians, installers, guys who do ductwork--also helpers and apprentices to help control labor costs. And I got top quality name-brand major appliances at decent prices.

It's great to feel such surety and confidence with the results! They listen, they care, they respond quickly (even during this pandemic). These guys made a job--one I was reluctant to tackle--into an amiable, satisfying, (and learning) experience.

I will not hesitate to recommend them--and have already done so. I'm patting myself on the back for making a good choice. I'm very happy with the work done and comfortable with the price I paid for it.

I’m so glad we chose Dogtown to come clean our air ducts. They were quick to come give us a quote, able to book the services within a week and did an amazing job! Matt and Dustin were so friendly and professional while in our home, too! Would recommend them to anyone! They were even kind enough to give us a card and small gift, as we are expecting our first baby in February!

Had plumbing problem looked at. Josh ( the plumber who did the service) was very polite & knew his needed duties. Was quite impressed & would recommend this business for your plumbing needs.
Very happy with results.

My HVAC system was getting old and starting to have some issues. Rather than keep fixing it, I decided it was time for a replacement. Jeremy gave me several different options to fit my needs and budget. They also have several great financing options. Shawn and his crew did a great job installing and made sure to clean up after themselves. All in all I was very happy with the experience from start to finish.

These guys are absolutely the BEST! I love how they keep in touch by texting. From confirming the appointment, letting you know when they're en route, all the way through to the end by confirming the payment, their messaging is really helpful! They do great work and don't break your bank account!

When I was having an issue with my heat a couple of years ago, I had posted on Facebook to ask who I should call, and the resounding response was Dogtown. I've had to use them a couple more times since then, and I won't use anyone else. I've mostly interacted with Jeremy for the majority of service calls, and my experience has been that he is professional, reasonable, trustworthy, dependable, knowledgeable, efficient, and most of all, a good human being. As a woman who lives alone, it can be intimidating to have a stranger in your home for these kinds of things, but I felt comfortable and safe. Highly highly recommend.

The folks at Dogtown always respond in a timely manner, are always professional, and knowledgeable. We use them for all of our HVAC repairs and maintenance and will continue to do so.