Heatmasters Heating & Cooling

Terrible service. They sold me on a three year maintenance plan. Then a year later they said there's no point in maintaining the unit and I should just replace it because it's way too old (it was 11 years old which is under the useful life). They had someone come out three times to try to fix it and replaced different parts and kept calling his co-worker for advice on how to fix it (clearly not trained), and still didn't fix it. I brought in another company and they fixed it immediately. The repairman from Heatmasters was subsequently fired per a guy who came out on a subsequent visit. Then on the A/C side they said they were giving me a good deal on the frion and meanwhile it was 10-12x the price I saw online and from reviews that others had with different companies for the same frion. Just now, someone came out and said they shouldn't have even scheduled his visit because he can't maintain it given the notes from the prior repairmen. I asked if they would give a credit for the remainder of the contract and he called his manager and rather than offer a credit they tried to sell me on another contract, which obviously isn't what I need. The repairman said he is also quitting his job there. You'll pay up for this company but you won't get higher quality.

UPDATE: I upgraded them to 2 stars, because they refunded the last year where they will not come out to do any maintenance. I wanted to give credit where credit's due by mentioning this.

My furnace broke at 4:45 today and Juan came out to my house within the hour. Tracked down a part (in the middle of this blizzard )and drove to pick it up 45 minutes away. They installed it and were so nice and professional making sure to wear a mask and booties to prevent my house from getting dirty. I was simply happy they serviced me when the plows hadn't even come down my street.

Ken S. came out to service our boiler and get our radiators going. We are new homeowners, and appreciated his patience as he walked us through the system, pointed out things to pay attention to, and explained how and when to perform certain steps. We feel much more confident about operating the system now.

We did have to call Heatmasters the next day because the second floor system is still not operating correctly. They were prompt to schedule a technician to come take another look. I have no doubts they will be able to resolve the issue for us.

Am so happy I tried a new company to do my winter maintenance on my furnace. Its old, so needs TLC. Anna was great in taking my info and setting me up. Also in being patient the day of and getting me someone timely. Nambi was my technician. He's great! knows his stuff, is professional and is very helpful in answering questions. I will be using them again!

We have used Heatmasters for about 15 years now and are always totally satisfied with their service! Their top technician Brock (as well as all the others) are more knowledgeable in the HVAC industry than any other company on the Northside, and have saved us money over the years through preventive maintenance. He is very thorough and efficient which means our furnace, electric air cleaner and air conditioner will last longer. I would highly recommended Heatmasters annual maintenance plan, but call early because as we have found out that since they are so good their service men are always busy, and it's great they can send out the same techs as you request.

Ivan was so helpful and informative. Did everything needed and asked of him. He truly put me at ease with his knowledge and experience. Been with Heatmasters for many years and switched I could kick myself in the pants for doing so. If you want a great company that services you and keeps things safe and running smoothly Please try Heatmasters and stay with the Best Company out there. You'll never go wrong with these Guys. Just Wonderful.

I have previously posted my rating for Matt -- he was first-rate! He guided me through the service details so that I should be able to change filters from now on-- as well as the decision-making process of whether to upgrade to a "hard start" -- at his advice, I improved our system by buying this add-on. I did not have as much luck with your online design -- I tried multiple times to follow instructions and still don't know why it should be so difficult to award Matt his Five Stars

Mike, my new service man did an outstanding job cleaning my furnaces for the fall. This was the first time my water ejection pipes were cleaned out with bleach and the humidifier housing removed and cleaned. Excellent work and a complete inspection of the health of my system

We recently purchased a home in Chicago that has two HVAC units, and one was not working. I decided to inquire online about getting a diagnostic check and a cleaning of both units, since these guys were local and had strong reviews on every website I checked out. From start to finish, Heatmasters didn't disappoint. I elected to set up the appointment through their website, since I was working and unable to call. Hannah was awesome, and very quick to respond.

Upon arrival, Brock and John showed up prepared to tackle both jobs, and they were both very friendly. I appreciated that they were cool with our dog walking around while they got the job done. They went above and beyond on the service call, including making a couple tweaks to our system and giving a few tips on how to save on energy costs and extend the life of our HVAC units. Needless to say, we are very pleased with our experience with Heatmasters.

Michael Z was great. On time, very good communicator, and went the extra mile in cleaning the AC unit. I highly recommend working with Michael as your Heatmasters technician!