Canady's Heating • Air • Plumbing

Our AC needs to be replaced after having nothing but problems with it.

We originally had another local HVAC company come out to give us a quote. This was a company that was recommended to us by a good friend and that we used a few times for our ongoing AC troubles. The owner of this company came out to quote us for a new system. While he was at our house we asked for a ballpark estimate. He gave us what he said would be “pretty close” to the actual estimates for 3 different units. He then said he would be able to discount those prices if we paid cash. We did not want to pay cash, we wanted to put it on our credit card to get the points.

Later that night he emailed us the estimates and they were nowhere close to what he quoted us at our house! The unit we were planning to go with was suddenly about $3,000 MORE than what he quoted us at our house! And this was WITH the cash discount. If we didn’t pay cash the price would go up about another $3,000!! So really the quotes he gave us in person that were supposedly “pretty close” to the actual cost were actually about $6k off!

This whole thing really turned me off to that company so I called Canady’s. Right off the bat I was pretty impressed! The woman that answered the phone gave me a ballpark price range right over the phone before they even came out. She sent Kevin the very next morning to come look at our current system and discuss options for a new one. I received a text message as soon as I hung up with her confirming my appointment.

Kevin was very prompt and professional. He called when he was on his way. About an hr prior to his arrival I received a text message with his photo. This is the first time any service company has done this and I really appreciated it. It’s always good to know who you are expecting!

Kevin was very professional, knowledgeable, and personable. He arrived in a marked Canady’s vehicle wearing a Canady’s shirt. This doesn’t honestly matter a ton to me, but it does show a different level of professionalism. He had printed documentation with photos of the different equipment and the pricing. I really appreciated how straight forward everything was. Especially after my previous experience. I felt confident in the pricing, rather than feeling like the prices were just being made up at random.

We booked a date for the new system to be installed before Kevin left. He told us exactly what to expect and said he would be back after installation to look at everything and make sure everything was done correctly and functioning properly.

I then received a text message confirming our installation appointment.

We have not actually had the new system installed yet but I am already blown away by the professionalism and exceptional customer service. I will update this review after installation.

Completely unprofessional and slack business. They seem to already know that their AC units are cheap quality, and then amongst themselves as employees, they leave little notes of spite against their clients. I told the girl on the phone that my unit is less than 5 years old, and she kept interrupting me with her snotty tone of voice as she has clearly heard this complaint dozens of times from customers already.

Unbelievable if these other low reviews (with pictures) are true: shoddy work just left hanging and incomplete, as well as spamming everybody's mailbox with flyers and other bumpkin, lazy unprofessionalism.

HVAC work is all over the place, a job you get right out of high school. Just take your business elsewhere to one of these other companies with whom Canady has to compete using their tacky, classless marketing strategies and cheap, junky products.

For over 3 years now, since they first installed my new systems, CANADY'S Heating and Air has been nothing shy of phenomenal. They have an incredible staff beginning with the ladies that answer the phone to the professionals who come in to my home. Making an appointment to fit my crazy schedule is easy. They stay in contact with us and are on time every time. Their technicians keep us informed throughout their time in our home and are courteous, friendly and knowledgeable. Today - Cory even helped us carry in our groceries from Kroger home delivery.
I would recommend Canady's to anyone at anytime.

GREAT SERVICE!
Brandon took the time to review and explain the issues. He was very efficient and very knowledgeable. Will definitely recommend Canady's & Brandon! Thanks Brandon!

The crew of guys - Eddie, Slade, Tim and Hunter came out and did a complete new install of ductwork in the crawl space. They got it all done in one day and were happy to answer all the questions I had. Would recommend Canadys for new ductwork! They did great work!

Aaron Lucas was a great technician to work with when my A/C decided it was time to quit. He went above and beyond to ensure that I understood every part of the diagnosis and repair. He took his time, ensuring that everything was thoroughly inspected and even consulted with his supervisor to ensure nothing was missed. I appreciated that because two heads are often better than one. He gave me peace of mind that while a repair needed to be made, it was the correct avenue to take. He even brought my family two window units to use while we waited on parts on his day off. You can't find service like that anymore. Canady's, you've got a great technician in Aaron and if the rest of your team is just as good, I'll be glad to call you for future repairs.

We were without AC for almost 2 weeks. After being frustrated with my insurance company and assigned vendor, I decided I could not wait any longer. One one phone call to Canady’s, and they were at my house the same day. My technician, Aaron, completed a full diagnostic of my AC system and explain everything I needed to know, in details. He showed me my immediate problem and rendered an immediate solution. Aaron did what my vendor and insurance company failed to do in two weeks. I was absolutely impressed and well pleased! We had an Awesome customer service experience and will never forget it. Thank you Aaron and Canady’s for being there in a time of need. Great Work and God Bless!

Canady’s is my go-to for any heating/air/plumbing issues I have. From the office staff being so kind and accommodating, to the quality of service provided, I’m never disappointed. Caleb Pollock is the best technician ever! He is always kind, informative and professional. He’ll answer any and all questions I have and is always thorough with his inspections. I can’t say enough good things about him and the services he provides! Call Canady’s!!

Kevin came out and did an incredible job. From appearances, my AC unit was working properly. I only had to tell him once that I had occasionally noticed my thermostat not being able to reach my desired temperature. He didn’t doubt me or tell me that everything looked fine. Instead he thoroughly investigated for over an hour until he finally found the undetected source of the problem that every inspector had missed. He showed me what he found, fixed it affordably, and was incredibly polite, friendly, and efficient! I am so grateful and will recommend Canady’s to everyone!

Canady's has been awesome to work with. All of their techs are extremely professional. I've used them for routine service calls and maintenance, and even had a new unit installed. Every experience has been top notch. It's easy to tell they take hiring and training extremely seriously. I highly recommend them for any HVAC needs!!