Marlin James Air Conditioning & Heating

I'm a member of "Red's Club" and I will no longer renew my membership. Marlin James did a great job installing my HVAC back in 2020 but I continue to have issues with preventative maintenance (PM) service. The techs are very knowledgeable; it's the inside service department that's a mess. Yesterday for example I had an appointment for PM on my system scheduled between 10am and 12pm. No one showed up or called by noon. At 12:30pm I called the service center and they told me the technician called the office early in the morning stating he would be late due to traffic. They told me to expect him in 1hour.....max 1.5 hrs. He arrived at 3pm. He was 3 hours late! I missed one day of work waiting on a technician. My beef is not with the technician because he did call the office to alert them he was not going to make my appointment on time. I have an issue with the management of the company. They knew early morning there was no way their tech could be on time for my appointment and they chose not to call or text me to reschedule. This is not the first time I've been put on the back-burner when it comes to the service department. I think Red would be extremely disappointed on how the current owner and management treat their existing customers. I will no longer use this company because the management is not in touch with what is going on in the field and quite frankly I think they simply don't care.

Excellent service! We were graced with Dwight Bean. He explained everything in Layman's terms and didn’t rush. He felt like family! Thank you!

They do a bi-annual service/checkup/cleaning visit. Takes them about an hour. Their techs are always courteous, professional and knowledgeable. They clean my outside unit/compressor as well as the blower and coils inside the garage. Highly recommend Marlin-James. 👏🏼👏🏼👏🏼

A great experience with Dwight from Marlin. He was extremely knowledgeable and walked through everything he did. Amazing. Without hesitation, Marlin and Dwight will be whom I call the next time we need service.

Gary has done repairs and installation for is in the past, and is always polite, professional, and is a great repair guy.
The only issue that we had with this service was with the after hours "emergency service" people. When I called in a woman took my call and said a tech would call me later that evening. I never got a call back. I call MJ's office at 8:AM and there was no record of my after hours call and had to wait till the following day to get service. I'm older and 2 nights in Florida heat was rough.
Gary worked quickly to diagnose the problem and order parts. The parts were delivered to him within 30 minutes and shortly thereafter my air was up and running. Thank you Gary and Marlin James staff!

Always a Great experience. I’ve been with Marlin James for over 24 years. Dependable and great service! Techs are always courteous and knowledgeable!

We have used Marlin James a number of times over the past 10 odd years in our personal homes, and they’ve done work for a series of group homes in the Tampa Bay Area for us over the past 25-30 years. Always been responsive, affordable and honest.

This time for our recent AC dilemma Chris came out, such a great technician. Refused to just settle that “the condenser is bad” and then take off. He tested a number of things and performed some diagnostics and found that it was some faulty wiring which was tripping the breaker. Excellent work sir, and I appreciate your diligent effort to discover and fix an underlying issue and get us back to 70s in the house.

We love Marlin James. They are accompanied with integrity. The owners and employees are very professional and have treated us well. We love our AC unit that they installed as well as the maintenance we have received. They are definitely a five-star company.

Christopher was on time and very pleasant. Very efficient and did a great job. Would highly recommend Merlin James.

Excellent customer service. Great at communicating and very responsive. Highly regarded in Dales professionalism. Going forward will only use Marlin James Air