Del-Air Heating and Air Conditioning

Technician Marcus was very nice, and attempted to fix the AC unit problem, but could not. He contacted his supervisor, and the supervisor stated they will be sending "more experienced technician" to try and repair the system. I am waiting to hear back from Del-Air on when they will return.

Technician was very helpful, pleasant, knowledgeable and on time. We are very pleased she got the Airconditioner to work

Scheduled regular maintenance for the "afternoon" couple weeks ago. Even cable companies give you a 2-hour window now but Del-Air wastes half your day. After 8pm I called to reschedule because it realistically seemed impossible a tech would still show up and be able to perform a competent inspection in the dark. I rescheduled for the "morning" this time to avoid the same fiasco and at 1230 I called again. This time I was told they had me down for "afternoon" again. So at 5pm the tech finally showed up after I'd wasted 2 of my days off waiting. Seems ridiculous.

Salem’s eas very nice and efficient in her work she has a very good personality and responds well with customers. I am going to ask specifically for her next year.

AC broke down Friday July 2nd 2021
Technician by the name Lewis knocked my door with a thousand reasons(excuses) why he couldn’t fix My AC without looking at it. The real reason was because it was drizzling.

Sat in his services van and waited until it stopped raining. With the worst attitude possible came up with a bogus diagnostic.

Left with the same attitude and never heard from DelAir until Wednesday July 7th 2021. For my luck the same technician came with the wrong part had to leave to pick up the other part, installed it and left. Twelve minutes later AC went down again and now another technician is coming out tonight at 8:30

Let’s see how this one goes.
Incompetent, disgruntled, disrespectful and it is obvious that he hates his job.
Bad reputation for Del-Air
Good luck

3rd time I’ve had to reschedule in a row due to lack of communication. This morning I had an appointment, once again my husband did not got to work to assist the maintenance employees and my husband noticed that the del air employee went to a different house and never came to our property to confirm the address and when I contacted the customer service line I was told the employee stated he was told no Maintenance was required in that house! Of course because it was the incorrect house. He didn’t even confirm with the property owner there names or address?

Terrible service and not willing to help out a customer in need for a repair. Came to do maintenance on our one year old AC unit three weeks ago, last night the AC stopped working and they are not willing to send someone today to fix it. A simple rescheduling of an existing appointment today would accommodate our situation and they are not willing to help.

I have been using them for years. They are expensive but convenient. This time is the last draw. The tech was talking on the phone the whole while he was here. There is a leak but he didn't repair it. He just added Freon and charged me for $350. Not again.

Marcus was professional and responsive to questions. He also set up a stubborn thermostat with my phone so I will have better control of regulating the air in my home. He really went the extra mile to help me.

Everything was done up to requirements by the qualified technician