Del-Air Heating and Air Conditioning

Good communication. Tech who came was friendly, knowledgeable, and patient with my questions.

I am a three-year client of the AC maintenance program. Each technician visit has been different but they are good and take the time to explain things. This last one even took off shoes for my carpet AND he wore a mask! Good stuff. My only criticism is that the last two technicians showed an hour after the slotted noon-4pm time and there was no notification that they were running behind or estimated time of arrival.

Great experience from start to finish! Tony (Sales) did a great job working with me on price & product (Trane). Installation crew of Jon (Lead), Bryan and Kyle did a excellent job and very impressed with their knowledge, professionalism and fixing an issue with the air handler return. I highly recommend Del Air and also ask for Tony in Sales and for Jon's team to install! I did meet with 3 other companies for quotes and was glad I went with Del Air.

I have had Del Air out to my house four times now to fix the air conditioner they installed in my new house 2 months ago. The technicians have all been very nice, but each of them contradicts the other about how it should be set, and it still doesn’t work. I am not very impressed with their experience or ability to rectify the situation. If it weren’t warranty work, i would have already gone elsewhere. In my old house i never experienced this with And Services. We are hoping the fifth time they can get us set up correctly.

Honestly I am not one to leave reviews. But this has been insane.
Booked an appointment through our apartment landlord. They required us to be home from 4pm-midnight. Yes, midnight. They never showed.
We needed a follow up after because the unit still wasn't working and couldn't get an appointment. Someone knocked at my door and they showed up unannounced! I had plans but felt like I didn't know when they would be by again so had to put them off to remain home for this.

This was our third visit by Del-Air and none of the experiences have felt okay or seemed to address the issue.
Its important to note that our apartment complex was avoiding replacing the unit due to expense, etc. And were also really difficult and unreliable. Hard to tell who was ultimately responsible for the lack of communication.

We have been using them for the last 4 years for annual service and one emergency repair. So this rating is for my most recent service today on 10/23/2020. The technician was nice/and did his job well but when entering our home he did not cover his boots even after going back outside to look at the outside unit. He also did not wear a mask during this time of covid with my wife and a newborn inside the home. Did not appreciate the call from my wife asking what she should do but by time I could respond they were done with the Maintenance. We should not have to ask to cover boots or put a mask on. Would be lower but since the tech did a good job I will leave 3 stars.

We had our AC go out late in the night and Del-Air was here the next afternoon and replaced our capacitor for us. They didn’t try to sell us any new units or service contracts. Just good old fashioned quality work on what was needed to get us going again. I’ll definitely be calling them again.

The service technician, David, deserves 5 stars! He was great at his job, friendly, and quick to make the repair needed. But since I am reviewing the company as a whole, I cannot give 5 stars. The website boasts about 24/7 emergency service, but when I called on a Thursday night after getting home from work finding my house 85 degrees, I was told that someone could come out 5 days out! I explained that I am off work for 4 days, my first day back to work was when they could come. I also explained that I have a daughter with cardiac defects that shouldn’t be in an extremely hot home. I didn’t even get an understanding tone. It was just “Tuesday.” I was told I could have a manager call me, but here I am a week later and no one has ever called. I put up a couple window units and recalled on Saturday to set up for my next day off. I was hung up on once. Another time I left my number in their “in line que” and waited a couple hours for a return call (No call back). Another time, I was disconnected after giving my address (I initially thought they couldn’t call back because they didn’t have my number, but the next time I called, they gave me my number after I gave my address.) Very poor business practices. I wanted to go to another company but thought it might affect my warranty. This place better be glad they had David come to my house. He was a total opposite to the “customer service” I received before his visit.

Charles was personable, thorough and efficient. He checked the housing for the UV lights and found that they need replacing. We are getting that taken care of. He explained the different components and what they do; capacitor, transformers, etc.
I am glad that I have this crew of professionals taking care of my HVAC here in Florida.

Our tech was great. Courteous, friendly and professional. I’ve always had a good experience with Delair.