John's Air Conditioning and Heating Service, LLC

Best A/C service I've ever used. James T was exceptionally thorough in his analysis of the problem. He was very diligent in his testing and diagnosis. Very personable and professional. Highly recommend John's A/C service.

I knew I was going to need service for a few years and had been avoiding it until my unit finally quit working. I called up John's AC and even though I wasn't able to get away from work they were still able to come out to the house and assess my issue. Unfortunately, the cost of repair was so high (its a 17 year old unit. It had a good life) it made more sense in getting a new system. It took a little longer that expected to get the parts in due to the supply chain but in the meantime without me asking they were able to bring me out a portable AC unit that they let me have for no extra charge while I waited. This made a huge difference in my comfortability while i had to wait. Once the day came for the install, they were able to come in the morning and by the afternoon I had a whole new system and working AC! Everyone of the technicians and receptionists I had the pleasure of speaking with were very helpful and nice to talk to.

This company earns every star. So professional, trustworthy, and efficient. My husband shops around, is very involved in home maintenance, and very tight with money. He selected John's a/c for a large system repair, even though we are in a different county an hour away. Years later....he is out of state and the a/c breaks. I called them after trying all the tricks, clearing the line, etc. and they sent an awesome technician out the same day. He was extremely professional and did a thorough investigation and testing. A new part was needed and it was installed quickly the next morning. I cannot emphasize the trust and professionalism of this company, the owners, the technicians. They stand by the work they do. I wish I could give more stars!!!!

**Update**

I received a call from the owner John. He made no excuses and his apology was sincere. I appreciate the response from the owner.
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I can not recommend this company. After a power outage in my neighborhood, my 7 yr old AC unit would no longer power on. I called John's air conditioning for a service call. The tech arrived and informed me that I needed a new blower motor, fan control board and capacitor. The tech did not quote me a price on repairs. He stated another person will come by in an hour to discuss options and charged me a $79 service fee. (The tech also left without putting the capacitor in its proper spot- . He just left it hanging. - -attached pic- - He also didn't screw back in the blower and left the blower's screw on top of the panel.)

The sales person arrived and was focused on selling me a new AC unit. Only quote he provided before leaving was for a new AC unit. I had to call to request a quote to repair the issue. The quote to repair the AC was $1100+. The quote for a new unit was $7200+. I was warned against the repair because the issue could happen again.

I contacted another local company who also came out later in the day. This other company was able to correctly isolate the issue. The issue had nothing to do with what John's Air Conditioning stated. My 2012 AC unit didn't need any of the repairs mentioned and definitely did not need to be replaced. I would strongly suggest getting a 2nd opinion before selecting this company.

John's has been around for a long time. In fact we knew John from over 30 yrs ago when he helped out my mom when he was doing handyman stuff. We had him install a new AC & so far everything has been great. We have them come out twice a year to service our ac too. Today I had Daniel come out to fix the ac & he was very professional & was very pleasant to be around. Thank you John & thank you Daniel. Nothing but good things to say!

Daniel was very professional, and courteous. He arrived on time and was thorough in his inspection and assessment of our aging ac, he was even thorough in his cleanup afterward. We will definitely use them in the future, especially when it comes time to replace our old unit.

John's AC technicians are very professional, thorough and NEVER try to sell you products or services you don't need. This company is one of the few that actually care about their reputation and their customers. Hats off to John for hiring quality, caring individuals that follow his example of being honest and trustworthy. I personally used them and I had another company tell me I needed to replace my unit, John's AC did a service and the AC is still running great. I referred them to a friend and she was impressed as well. Again, they did not try to sell her anything she did not need. John's AC has restored my faith that their are still good businesses out there. Keep up the great work. 💯

Steve was the technician, and he was very thorough and explained everything he was doing and was very helpful with all the questions I had. He cleaned up after himself and near the end asked if I had anymore questions. I am so thankful the job was completed and we were cool again.

I have never experienced such of fantastic customer service, I had my AC fixed today with John's after another company came last week and told me that there was a broken part on my new 1yr old Unit? Which I was suspicious about it and did not hire them. Johns Air took time and listen to me regarding the problems and they without ANY pressure was able to clearly communicate and able to fix the unit. (by the way the part that the other company was telling me to change was Never broken).
Thank you John's Air for your honesty and quick response. You are my number 1 service company.

Thank you,
Mari Santiago

Great place. They installed our air conditioner 5 years ago and have used them since. Our air conditioner stopped working last night and Cindy changed schedules so that we were first on list this morning. She went above and beyond to help us. Adam was the technician and he is wonderful. Listened to what it was doing and took his time to figure out how to repair it. He was very polite, friendly and cared. Will definitely ask for Adam for anything in the future.