Air Pros - Tampa

These guys were beyond amazing! They were on time, professionals, and skilled/knowledgeable in their craft. They did a phenomenal job! Jason was the installer and he was awesome!!! By the time they were done and packing up, you couldn’t even tell they were there., They did a great job cleaning up! I loved them so much. I signed up for a maintenance contract. As long as I have this house, no one will touch my HVAC system besides them! Thank you guys so much!!

Do not hire this company. We had a brand new AC installed in December, paid $8500 and have had nothing but problems since then.

Upon install the installers put a foot through my master bedroom ceiling, never told anyone and then left my house. I called to have it repaired, they didn't smooth it out, it looked terrible. They came back again, and I still had to fix their work.

4 months later the Hillsborough County Inspection department called to tell us they never closed the permits out. Upon inspection there was a list of items they had to fix to repair. They sent someone out, repaired some issues, and had to make two more visits out to repair others. Once again another hole in my ceiling. Never sent someone to fix, so here I am fixing again myself.

The inspector comes back out, they fixed 25% of the items, and here we are my wife 6 months pregnant and who knows what going on with our AC, and unit above where we sleep.

Customer service claims they will have a manager call us, get appointments to fix things, but nobody calls back or does anything to remedy these issues. Who knows how unsafe our home is now.

Do not ever trust Universal Air and Heat, or Air Pros as they have been working this project together.

Horrible experience with this company. Never on time, had to call multiple times, kept getting bumped back on the schedule without communication. Would never get receipts for service, had to call multiple times just to get basic invoices. There was a leak after the work was performed that flooded the closet where the indoor unit was, oh and did I mention they tried to steal the UV light that was in my old unit instead of transferring it like they were supposed to…. I had to ask them to remove it from the old unit before they left…. And when I asked them to do so they challenged me with the fact that it wasn’t on the job description…. So then I had to ask them to return the UV light to me because I owned it and had no right to take it in the first place…. So then they reluctantly transferred it….. do don’t recommend this company at all. Even weeks after the service I don’t have peace of mind that the job was performed well or to standard. Just hoping the unit actually lasts and I don’t have prolonged issues. Will never use this company again.

My AC broke, I called this morning and was scheduled for a 3pm appointment to repair. I called 6 times and spoke to 6 people, all calls are routed to a foreign dispatch service. They all said the tech was running late and would be near at any moment. 5 hours sitting at the house in 90 degree heat, called again and was told the office was now closed by the dispatch agent.

The customer service here is disgusting. I now has to book a hotel for the night because my dog was overheating. If they had informed me they couldn’t make the appointment I could’ve called another company, instead they strung me along for 5 hours and then said they were closed.

I want to say thank you Universal Air for always being very professional on every level. My new AC unit wasn’t cooling my home, so I reached out to the ac company. Jason made sure that my ac unit was serviced the very next ( Monday ) without any hesitation. He was able to let me know exactly what the issue was, but also explained that I was still under warranty. Therefore, the service was covered and so are the parts for the ac unit. That was such a relief because , I just had major surgery a week ago and now on short term disability. I just love how their service is swift and how the team is extremely knowledgeable of the service I needed. I recommend Universal Air to anyone who is looking for a company who cares a lot in how they give the best service to the community. Thank you

Getting a technician to come out was a bit difficult, but without question, the outstanding individual whom installed my unit originally and assisted me recently is priceless. Professional, quick, reasonable, and respectable, not to mention that I almost always see him passing his knowledge on to the next generation, what more could anyone ask for. I can only pray that this company gives this mvp the respect and position/pay that they deserve, as they come out and do an amazing job every time. As much as I was frustrated with the dispatchers, this 1 individual always makes the visit worth while. If the dispatchers and CS can step their game up and more workers do as good a job as the person who came to my house recently, it would easily be 5/5 stars all day every day. Thank you, and have a lovely week. Sending you, your fam, and the many pets my best !

They are the original installers of my AC unit 5 years ago. It had premature damage due to my HOA negligence of the sprinkler system. They did an excellent job installing my first system, so I came back for repairs. The repair when scheduled was done quickly. My AC is working great! I will come back for my future AC needs.

Great service and professional teamwork within the installation crew. They showed up right on time, explained to me all of the work details that will take place. Performed all work in a professional manner.
Leo, showed up on time and diagnosed our HVAC system and recommended a top of the line system for our home and he was right on point with his recommendation. Now we can enjoy the luxury of our home in comfort.

Of course, during the Holiday and recent cold snap, my HVAC systems had issues! After several calls to other businesses with no response, I called Air Pros. Leo showed up within 20 minutes! He promptly troubleshot my issue and had a solution fast! He listened to my concerns, both with the system and the cost, and presented a few options. Unfortunately, I need to have a lot of work done, but at least I feel confident that I am in good hands. I was treated professionally, and with great courtesy and respect. I'm glad I made the call!

I had a great experience with Air pros. They were on time, provided professional service, and did a great job. I am satisfied with their service. My Air conditioning is working well now.