Del-Air Heating and Air Conditioning

According to Del-Air's website, they have 24/7 emergency repair service, but that was not so in my case. My air conditioner went out on Monday, 5/3. I called the same evening and was told the earliest a technician could come out was Friday. I called back again and was told Thursday. I called again the next day to ask for a time window when the technician may arrive and to see if they could come an earlier day. I was informed they would keep me in mind. Thursday came and I called several times and was told technician would arrive after noon; no window time frame given. I called again after 4pm. I still wasn't given a time. I doubted a technician was going to show up so I contacted another company who came the same evening and repaired my air conditioner. The builder used Del to install the ac in my home, but I will not use Del for maintenance or repairs due to poor customer service.

Professional, answered all my questions, explained functions of the system. Very polite.

We needed an A/C repair and Del Air quickly scheduled someone to come right out. Ricky showed up and fixed our problem quickly. He was polite, knowledgeable, and patient. We'd definitely use the company again.

I bought my house end of 2020 my builder used this company not me. The day after I moved in my thermostat blew and had to go 3 days with no AC- the service team finally came out and told me the wiring had not been completed properly.

Fast forward to August and while out of town my AC goes out, it’s 93 degrees out and I called at 10:00am and was told I would be placed list tomorrow sometime and I would be expecting a call to confirmed time frame.

I called back at 4:00 pm and service team member was rude and blaming me for the less then 1 year old unit air compressor not working. I asked if this was common and he said no. I communicate my frustration and the gentleman starting arguing with me telling me I should be thankful I am even on the list for next day. I said so your telling me it’s okay that it’s over 90 degrees and no AC is acceptable? To which he started yelling and talking over me, I stated I was going to hang up the phone and he keep yelling over me.

This company’s customer service is terrible and need a lesson in listening to when a customer is sitting in a home in the dead heat of summer and frustrated that a unit that is less then a year old is having issues.

I’ll update this once I speak to a manager in regards to the poor quality customer service.

****update I have my information to someone who said they would have management reach out me first thing Monday morning it’s end of day and no one has reached out to me. Also to the owner who replied I am not going to post my public information on this post. Please reach out me privately. Also*** got a call at 5:15 saying a tech would be at my house in the next 30-45 mins it’s not 7pm end no tech is here****

The technique was very experienced and pleasant. I was very happy and impressed.

Service Tech was very helpful ask me if I had any questions what I ask he explain for I can understand.

The technician who handled our maintenance was Joe and he was so professional, informative, and respectful. I asked about UV lights and how effective they are and he answered all my questions. Bravo Del Air I am so glad I picked a winner!

I live in Florida making periodic preventative maintenance of our AC equipment critical. Del Air originally installed the equipment. Over the years I have used different companies to perform the semi-annual maintenance based on their "new customer" pricing. Turns out that Del Air does the best overall job. They provide a detailed list of the tasks they perform at each of the two semi-annual visits. Best I can tell they do everything on the list. I'm not an AC expert. Therefore, I need to trust the tech to actually do the work. I observed that other companies cut corners on the service to give you a "better" service price. My major complaint with Del Air occurred last spring. I was going to be away for an extended time that coincided when my next service appointment would have occurred. I couldn't persuade them to come early resulting in having to call another company to do the service on my schedule not Del Air's. I'm back with Del Air and just had my fall service. A very interesting situation occurred. I received a call from Del Air requesting that their tech come early for the scheduled appointment. He did arrive at my house early but remained in his vehicle parked in front of my house until well after the scheduled time. No explanation provided. Baffling to say the least.

William worked very hard and diligently to repair the air handler motor & assembly. William was committed to resolving the issue; but after 2+ hours of strenuous effort agreed with me the homeowner to ordering a new factory assembly as the prudent course to accomplishing the complete repair of the home A/C. Expecting Delair to call me in the morning on the cost and expected date of arrival of the factory parts.

AC went out last night Thursday 2/25 and I called immediately. The soonest they could schedule me was Saturday afternoon, I explained that didn’t work for me as I have an animal in the home who is easily overheated and an event planned at my house on Saturday. Also that my boyfriend is out of town, I’m here alone and have to sleep with the windows open which is a safety issue for me. They didn’t seem to care at all. I called back today (Friday) and asked if there was any way to get someone out and they didn’t even take my information - just said they’d leave a note in the file. How are you going to make a note in the file without taking my info? I called another much smaller company just now to come fix it and was told they’d be here in an hour. Del Air was UNFORTUNATELY the company who installed the unit in our new build and the contact we were left with for service. Will be handling all issues and warranty stuff with another company and will make sure NOT to recommend this large company who should have the staff to accommodate.