Air Around the Clock Air Conditioning And Plumbing

Recently got a new Rheem A/C unit installed by Air Around the Clock and we're very satisfied. We didn't go with them because they were the cheapest but rather the most knowledgeable, confident, best value long-term and quick to install our new system.

Other companies immediately doubted the install because of the limited space, but not them. They knew exactly what was needed for the job without removing our door jam and added headaches.

Thanks so much!

Paid $7,500 for a brand new AC. They installed it but didn’t install the drain correctly. My entire ceiling is screwed. Baseboards and trim as well. Water just sat in my ceiling.

I stayed calm thinking they will fix it. They send a 2nd guy. Fixed? No.

They sent a 3rd and the 4th was the “damage control” guy. Still not fixed. Now full remediation is underway so I call for them to actually let the AC drain. They set an appointment, didn’t show this morning and now ask for a review. Ask and you shall receive.

Pics for those that care to see what they did after I paid $7,500 for their work.

Oh and I never leave a bad review but they insist so here it is.

The service technicians showed up early after the 4th of July celebration, the hottest day on record. They replaced the entire 2006 Rheem central A/C system by the end of the day. Absolutely fantastic work!

Awesome experience from start to Finnish!
Scott was very knowledgeable and fast. The installation crew was awesome, Bobby and his partner worked through the rain and still did a top notch job, super high quality, I am glad I called AirAround the Clock, your advertisements work!

They installed a new A/C unit in my home. There is a huge leak on my ceiling where the unit is installed. The paint on my wall is ruined from how wet my wall is, I have chunk a of my ceiling falling because of the wetness and I have called 6 times in the span of 3 hours to see if someone can return my call but apparently the service manager does not care enough to make a phone call and solve this issue. Extremely unprofessional and since they have been paid they don’t seem to care about repeat business.

Luke came to fix my second unit where the condenser wasn’t running. I assisted him by flipping breakers to determine it was a bad breaker, he determined there was also a bad capacitor. I’ve bought capacitors on Amazon and changed them myself but I let him do it as part of the repair. $265 for a capacitor replacement??? Seriously? That’s what he said was the charge. In addition, I recall being told the $95 service charge would be removed if we paid for the repair but he called that out as well when reading off the charges. I don’t blame Luke, he did a good job figuring it out and getting it fixed, I put the ownership of the charges on the company. After paying you folks to replace both my AC units in 2019, a coil cleaning in 2021, and now 2 repairs this year, I think I’ll be looking for a new company the next time I need AC service. I’m sorry because I really do like that you all get it right and you’re punctual - but I can’t stomach $265 to replace a $30 part that takes 15 minutes to swap, emergency or not.

They were great when they came out to see us. Very professional and friendly. Very thorough on what we needed at a great price. Very happy choosing ATC Air Conditioning & Plumbing . We will be calling them only for all our heating and cooling needs.

I called because my unit was not working. A very friendly technician came out but unfortunately he Misdiagnosed my problem saying I needed a new motor. The gentleman was very polite, but he only opened the top part of the unit, touched a few wires, and said I needed a new motor. He ordered a new motor and said someone would call me to set up the installation. I proceeded to get a second opinion as $1000 is a lot of money. Another company came and the new person opened the bottom part of the unit, saw that the drain system was clogged and proceeded to flush it out and vacuum the pump and pan. He then tested the drain system and it is operating normally. My air is blowing cold and everything is working perfectly. I am very glad I got the second opinion as the cost was $26 plus the $90 service charge. A big difference from the $95 service charge and $995 I would have paid for an unneeded new motor.

Gerald was so knowledgeable, explained things so my husband and I could understand. We felt like we were in good hands. We were so impressed with him. Trustworthy and clearly over qualified for his job. Wonderful addition to your company!!

Air Around the Clock (company) is a total Fraud. Between June 29, 2023, and July 7, 2023 I paid a total of $1,622 for service and labor for the installation of a new evaporator coil (under manufacture warranty). The evaporator coil installed was too big and they forced it in, damaging the case of the unit. After the coil was installed, they told me that the unit was rusty.
I have been without a/c since the 1st day this company came and charged me the $1,622. After many attempts to make it work, today (July 7, 2023) a supervisor told me that they cannot fix this unit because of the corrosion problem. Also, this company failed to disclose the corrosion problem in the first place.
I have been dealing with Airs Around the Clock for an entire week and I am still without a/c and without my money so I requested either to fix it or to refund my money but he declined my request.
Is this a responsible way to do business?
I will not recommend this company at all!