IERNA's Heating & Cooling

I have been a long term customer of Ierna’s and while it did take an effort to get a timely appointment. I must say once I brought it to their attention Ierna’s followed up immediately and had us on their schedule within a week for a preventative maintenance service.
The tech who came out to provide the service was thorough and provided a clear assessment of the state of our units.

Francisco A, was the best air conditioner technician I've ever had. He did a thorough job and gave me great guidance on how to keep my air conditioners running efficiently. I highly recommend him, and I will ensure he does my next annual air conditioner tune-up.

After over a decade of only calling Ierna for my HVAC needs (for two homes) -I’m annoyed to have to again search for a great company. The family owned business was sold to a conglomerate and it’s been painfully obvious. Previously their technicians have always been top-notch, but as with any buyout there have been changes with personnel and performance. This is not the Ierna many of us came to know and appreciate. I’m not opposed to change, but prefer when it’s for the better. Today’s last interaction prompted this review. I suppose if you’re not familiar with the Ierna of the past you won’t know what you’re missing.

I made an online appointment (as stated on the billboards and all their advertising) for THE NEXT DAY. Their advertising states “same day or it’s free”. I received a call at 6 am (I was sleeping so I received a voicemail) on the day of scheduled service that stated that my appointment was canceled because of no availability. I called them to ask what was happening because they are advertised as same day or it’s free. The customer service rep told me that since I made an appointment through their “e-booking” (it’s the only option available on their website) they couldn’t honor the appointment. Their next availability was EIGHT DAYS LATER!! What a scam! I’m glad I didn’t use this service because if this is how it is up front, I can’t imagine what their quotes and costs are.

Excellent service by our tech, Don, who also worked with his supervisor Steve to get us the best possible quote for replacing our very old water heater. He was quick, courteous, and explained everything he was doing, and what to do to maintain the new unit. Can't thank them enough for taking care of us! Would use Ierna's again and would recommend to others.

Iernas took great care of us, came the same day that we called, told us what the issues were and what our options are and fixed the issue right away. Jeremiah was our service man and he was so nice and patient. Highly recommend!

I booked and was confirmed an appointment online. I then received a call stating that there was no availibility for a week and a half. I asked about my confirmation that I received via email and was told that all online appointments are not guaranteed. It makes me question why they advertise 'easy online sppointments" when they will just call you and tell you that there are no available appointments. Ended up using Angi's list for a recommended company and have an appointment set for today. I suppose it was meant to be. This company seems to have coupons and online access set up to draw in customers and then are not able to assist in a timely manner.

I've used this company for years and have been very satisfied with their work. Always good communication, letting me know when repair/service will be here. Serviceman Carlos is a pleasure to deal with, he's quick, informative and has a great personality. He lets me know every step he will be taking throughout the service call. Thank you for being prompt and courteous each and every visit.

The guest bathtub wouldn’t turn off and water had to be shut off for entire home. My mom has used Ierna’s before and recommended I call them. Adriano was here within an hour and quickly assessed the situation. I thought I was going to need to replace all parts (handle, valve, spout, etc) so I bought a new kit at Home Depot. Adriano advised that wasn’t the case and that he had to replace the cartridge inside. Adriano worked efficiently and quickly to remove the old one and replace the new one (he had the part on his truck). My tub now shuts off and is working properly again. I can return the kit as it was not used and save that money. Thank you Adriano!

1: Not owned anymore by Local Woman!
2: Bought by out of town company that has kept name
3: Customer Service has gone down the toilet 🥴

I had a plumbing problem that IERNA FAILED to resolve. They came 5 times due to master bath toilet kept blowing out wax ring & flooding bathroom & bedroom! They replaced wax ring 3x's by 3 different plumbers. Attitudes from HELL... guessing because they weren't being paid since it was warranty work.

Last time plumber came, he told us to:
1. Buy new shower curtain
2. Need new shower pan
3. We quit ..Not coming back

GUESS WHAT?!? Needed new Outside pipes replaced that connects to public sewer. From front door to curb. NEVER did any of the plumbers suggest: let's pull toilet & send a camera through pipes. Camera showed broken pipes etc.

I called another plumbing company who came out same day. Told them the problems I was encountering. They pulled the toilet & used camera.
They found problem on Friday. Started job on Monday. Took 3 days which included 2 city inspections. Problem RESOLVED 😉
Had to stay in hotel while work was being performed.

IERNA doesn't have to concern themselves with us ever calling again!!! I'll be calling the company that listened & actually RESOLVED the problem.

Miss the Woman (local), who did appreciate her customers. Thankfully, the new company IS owned by local man who DOES care about his clients.