FL-Air Heating & Cooling

FL-Air Heating & Cooling is legit! We had a cooling issue, first one in this home; after looking online for referrals we decided to call them. Upon calling, Coral was great in understanding our issues and getting us scheduled. While scheduling us, she mentioned communicating our situation with their Ops Manager Steve; she came back and said they were going to try to get to us day of; and they did!

They used email and text to keep us informed; from scheduling us, when their tech was en route (with a photo and tech name), and after, once the job was complete including an invoice and receipt for our records. Ryan was great from the moment he got here. He was very approachable; he knew exactly what he wanted to do and do when. I truly appreciated his professionalism. He even humored me as I asked if I could watch and ask questions.

I highly recommend them; and will certainly call them first if I encounter future issues with my systems.

Great service. I could not recommend them more.
The agent that took the call was cordial and quickly set up a visit for the next 2-hours window.
Robert was at my door about 1 hour later.
He is very friendly and professional. Robert noticed I liked learning about what he was doing and he explained every step of his troubleshooting process and the steps he took to run them. He found the malfunction cause in a breeze and turned the AC back on.
He explained the maintenance that needed to be done and offered his services with no pressure to take them nor creating awkwardness about having to buy them. He acted as a trusted consultant.
He talked highly about his company and the way they conducted business. I consider that this employee pride is only achieved when you perform with high standards.
Overall the service was profesional, reasonably priced and super friendly. Even my dog approved of Robert :)

Great customer service! I called because my air conditioning wasn't working and they were able to get me an appointment just a few hours later on the same day. Robert came out and was able to get my system back up and running quickly. He explained to me what the issue was and what needed to be done to correct it. He was patient with answering my questions. All communications with the company were very professional and kind. They provided great customer service, and I definitely recommend them!

Great service! Called after 8:00pm and received a quick call back from the service department (Channing was friendly, knowledgeable, and helped put me at ease) and was able to schedule us for the next morning. Technician (Eric) came on time and was professional, courteous, and did a great job walking me through the process as he was working. I would recommend FL-Air Heating and Cooling.

The AC at my MIL’s house stopped working. I called in the am and they were able to send a technician in just a few hours. Robert arrived and was very polite and professional. He was dressed in in a clean, new unit. He quickly identified the problem, explained the fix and provided a price estimate. He had the parts in his truck and had the AC working in short order. I would highly recommend.

After calling 6 other companies and finding out no one could service our air conditioning for over a week, I called FL-Air, and they kindly worked me in as an emergency situation and were out and the problem fixed within 3 hours. They were excellent, and did everything professionally and friendly. I will definitely use them again.

Rob came out to do the initial consult he was professional, knowledgeable and thorough. The installation crew headed by Brandt was quick, skilled, and courteous. Mark the owner is fair and host. This was as pleasant an experience as possible doing a home repair/ improvement project. I highly recommend FL-Air Heating & Cooling.
I will be having them back out to insulate my attic.

After contacting 8 different AC providers (one for which we had service contract) on Friday evening & Saturday morning, NONE returned calls or texts except FL-Air Heating & Cooling. Not only did they promptly send someone out (Robert Johnson, who worked with us & offered viable options without any high pressure selling), but had a new unit installed, as promised, early Monday morning. VERY friendly & informative staff and installation crew. Highly recommend & would give more than 5 stars if available.

Just had new HVAC unit installed. Everything was great, from Steve doing the scheduling to Brandt and Gage doing the install. Thorough, professional, and high quality. This is a great company.

What a great experience! Robert came to clean my 12-year-old AC today. In the time I've had this unit, I've had several companies service it, but none to this level of care. Robert's work was meticulous, thorough, and very well explained. And on a side note he is very pleasant and personable. Extremely happy with choosing FL Air to maintain my unit.