Rocket Cooling

Modern time, customer service is estranged. Today, I was lucky enough to get to deal w/ Cody at Rocket cooling...solid dude reflects a solid company.
Thanks Cody.

Prompt, reliable, professional service. Tech arrived within the time specified and both the tech and the office let me know when they were on the way. Techs were courteous and knowledgeable. Replacement system is so quiet and has good value. Rocket provided a portable AC while my system was down - at no cost! I highly recommend!

I called on a Sunday and the gentleman Jr was here within a few hours. Even though it’s October it’s hot as heck and he saved the day for my dogs and I . I use Rocket for maintenance as well so I highly recommend them. Thank you to Jr for his promptness and explaining to me what was wrong.

Jerry was very clean cut in a uniform. Polite and went straight to work. A No Nonsense kind of guy don't get me wrong he had his sense of humor but he was there to do a job. I tried to offer him some cash and he said he would not take it. Pretty darn good employee. I will definitely call them back when the time comes

Our AC went out last night and called them first thing this morning they were able to get us on the schedule same day. The lady who answers the phone was extremely friendly and was very honest about the time frame. They called me before their service tech came out which was greatly appreciated. When red came out he was very knowledgeable and thorough and they were very reasonably priced for the service they had to do for us. I highly recommend this company hands down the best experience I've ever had with an AC company

Do not trust this company. Quoted $130 for repair and when they came charged $145. I was told we had to replace motor and after a temporary repair we were told it would cost $95. When they called to schedule the cost immediately went to $345. I asked to talk to a manager and they had first repairman call me, who started screaming at me saying they threatened his job if I didn’t pay them. I asked for a manager from Rocket (they bought d&d) who was more arrogant than the first one. I checked d&d with the BBB and their standing has been revoked. Don’t be fooled. The company may have been bought by Rocket but the people are the same. By the way I checked with other companies and the cost would have been 50% less but they had the module for the motor and were basically holding it hostage because the motor was under a 10 year warranty and they couldn’t get credit for the motor without all the parts. Don’t do business with this company.

From the time that I called with an air conditioning problem until the new unit was installed they were nothing but professional inside and out! The office would always call and let me know they were on their way even though there was a scheduled appointment. The technician was extremely personable and and very knowledgeable on the maintenance he performed. I could be happier with the entire process of changing out the system. I will continue to recommend this company as it has been such a positive experience!

Competent & professional. Highly recommended. We just had a new system installed this past week because our unit was 16 years old and finally died. Rocket Cooling was very responsive when air conditioning quit and installed the new unit as quickly as possible. The price was very fair for a high end Trane 2 stage heat pump.
The guys were great installing and made sure every was done right & operating properly. Thank you!

Our system is 17 years old, but has been maintained and worked fine. But recently lost efficiency and last two days clearly not working. Called our usual folks at D and D air they handed us off to Rocket because their folks were unable to get here. Rocket came right away got us back in action and nicely suggested it might be time to invest in a new unit. Really helpful and understanding and gave me a more than reasonable quote for a new more efficient system. Thinking it over in a cool house again.

From start to finish I loved doing business with Rocket Cooling. I called Wednesday for an estimate and the very next day the guys were out installing a new unit, etc and hauling away the old. The technicians were nice and professional.