Service Experts Heating & Air Conditioning

Called Service Experts Heating and Air Conditioning and was thankful they fit me in same day as my house was without hot water because my tankless Rinnai hot water heater (HWH) would only run loudly for a few seconds before shutting down with a 10 error code. Just before the technician arrived I found a 14 minute YouTube video that was a tutorial on my suspected issue with the Rinnai HWH. I watched it a few times and got started on the project as I’m relatively mechanically capable and thought it worth a try. I got the face-cover off and about that time the technician arrived. I described to him the presenting issue and I showed him a clip of the video I had watched showing that a small blower fan likely had taken in moths or lint and needed to be cleaned. Technician took a look and started talking about his dislike for Rinnai products which I now think is a reflection of his unfamiliarity with the product. Instead of removing the blower fan and cleaning it, he said it was behind a valve and something else (it wasn’t, and was already exposed) and would be “an all day project”. I recommend a possible shortcut which was me grabbing my leaf blower and attempting to clean the venting/unit in a sort of shortcut/backwards approach. It turns out, that worked, initially, and discovered that the same problem occurred minutes after I paid $310 for the service call +1 hour labor, and he left. Also, had I not recommended the blower technique that only worked temporarily, I don’t think any work would have occurred besides the tech voicing his displeasure with Rinnai.

So, another night without water, wallet $310 lighter, and I decided I’d tackle the project in the morning. I once again removed the cover plate and 1 digital display, disconnected 2 wire harnesses and removed 4 screws to then remove the expected issue, a dirty blower. It was obvious that this YouTube tutorial had accurately diagnosed the issue: the blower was filled with dead moths and their residue. I cleaned the fan with compressed air and wiped out the housing. I reassembled and tested successfully. I had repaired the HWH in about 35 minutes. I have near zero HVAC/plumbing experience other than other projects that I’ve tried on my own and I’m disappointed that I paid top dollar for this “Service Expert” technician, to not perform in any meaningful way. Further proof that more often than not, YouTube is much cheaper and more effective for many problems we may encounter with mechanical issues.

I understand that when encountering any given mechanical problem there can be any number of unknown causes and issues. I’ll never use nor recommend the “services” of Service Experts Heating and Air Conditioning”

Danny, Jonathan, and Alan were great! They serviced and cleaned our furnace and air conditioner. They were on-time and efficient. When we ran into an issue finding a hose hook-up at the condo complex to clean the A/C, they went well above and beyond expectations to figure out a creative solution. Grateful for their patience and willingness to help!

Generally I have had a great experience with this company; they have been servicing my A/C and furnace since installation. Today Caleb came, and he was very knowledgeable and personable. I also like that he told me things that could help my house/system, but was honest about what I really needed. Thank you Caleb!

We had Max and Danny come out in the evening on an emergency when our furnace broke in Jan. Without any parts available they got it to run to keep the house warm and helped us figure out the best option forward. Their timely support was absolutely great!

Greg and Richard had been running late, but took the extra time to answer my questions and (by finding a large ‘box’ filter) solved a mystery that dates back to our home’s purchase in 2005!!
They also ‘busted’ some internet advice and ‘walked me through’ the Seasonal (and day/night) settings - as well as offering some strategies for this ‘shoulder’ season!
Some of The Best service we’ve received in the past year of replacements, installations, deliveries, and maintenance!!

We received excellent service today from Danny and Johnathan. They arrived on time and worked together very efficiently. They assisted us with some confusion around our Advantage and Maintenance Program memberships kindly and with professionalism.

Mason, Max and Harrison just installed two new water heaters in our properties. They were polite, friendly and efficient during their work. I am very pleased to have these gentlemen work on our heating/HVAC equipment. Thank you

Great service, very informative. They took their time to make sure our issue was resolved while saving us money. Danny, Brandon and Bryce were the best. Highly recommend!

I'm extremely happy with my experience with this company.

My furnace quit working overnight on a Sunday morning, and they were at my house by mid-day Sunday to diagnose the issue and got my heat back up and running. Two days later, they just left after replacing the ordered parts. My furnace hasn't been this quiet in years!

The tech, Richard, was a pleasure to work with. He was willing to explain what, and why, things were happening and was respectful and professional.

Service Experts has secured me as a customer for the foreseeable future!

Danny and John came out to service our furnace to day. They let us know exactly when the would be here. The were vary thorough and professional in the service of the furnace making adjustments when needed to maximize the service of the unit. They did Dan excellent job and I would highly recommend them.