Motili

Technician very professional and quick. Explained the defect in the system as well as what to do, if something goes wrong.

They sent out the best technician. He had the opportunity to sell me things I didn't need and take financial advantage of my ignorance, but he didn't. Appreciate the integrity, an uncommon trait in today's world!!!

They were quick to come out and fix our furnace. Wonderful customer service

Technican was skilled at doing the furnace recall repair. He was pleasurable.
Goodman was not so good. We had the repair kit since last November. It took repeated calls over 11 months to get the repairs done on 8/13/2022.

This company's entire business model can be replaced with a scheduling app. They schedule contractors, barely. First appointment made, no contractor showed up. Second appointment, the contractor did not do the job correctly and had to come out again. Third appointment, still unclear if the contractor did the job correctly. This is just a diagnostic to see if my furnace needs a recall part. This has gone on for 3 months. There is no accountability from Motili, no follow up to the contractors. Again, keep in mind that 3 months later, the basic question of "does this part need to be replaced" has yet to be answered and they are the company that is supposed to be managing that work. Since it is now getting colder, I asked if anyone at Motili could tell me if it was safe to run my furnace while waiting to determine if my unit is affected. They gave me an 800 number that went straight to busy signal. At this point I'm just going to hire a contractor on my own to determine if my furnace is affected by the recall.

Adams Air arrived in a timely manner and resolved the problem quickly. Prompt and professional, I could not have asked for better service. I would recommend them to anyone, they do not disappoint.

Contractor was late but polite. Project still not complete. It's taking too long to get furnace fixed or replaced with cold weather here. Don't like worrying about if my dad gets too cold because the furnace might quit. He is almost 86 and shouldn't have to be concerned about his furnace not working.

Great experience and customer service. Work was completed on time without an issue.

Technician for recall work was prompt, friendly, knowledgeable and efficient.

Our technician arrived an hour and a half prior to our scheduled repair window, which was great. I was thrilled that I didn’t have to wait around all afternoon. He was friendly, professional, and he made the repair quickly. I highly recommend this business!