Motili

After over one year, someone finally completed the recall work that was required. The technician was great, the company negligent. Problem could have caused a fire.

Great customer service professional repairs and easy to schedule and accurate timing..keep up the excellent work 👏

Service man very nice but did not arrive until 8:15 PM left around 8:45 and still had to make a 4 to 5 hour drive back home. A/C still not fixed but not service mans fault, needs compressor and waiting on home warranty approval. :-( Sorry the guy had to drive so far and so late.

Awesome company and technicians. Very trustworthy. Explained their work and even discovered a missing emergency shutoff switch on our furnace and promptly installed one at a very reasonable price. I will be using them for all our heating, A/C, and water heater needs.

David was very courteous and knowledgeable. I was very happy with my experience. I wouldn't hesitate to do business again in the future.

Zeth, was great, pleasant to talk to, and fast. He preformed the recall upgrade very effienctly. He had everything he needed with him and explained what changes he was making to the heating plant. Thanks

The service person they sent out was wonderful and very professional. The only reason I give them 4 stars is due to their not identifying who they represent when they send emails or texts. Out of the blue I get a notice to schedule an appointment with no identification of what The service was or that they were representing a company assessing for recall. With all the phishing and cyber threats, I need to know if I should click on the link. Other than this, we were very satisfied.

Joel was excellent and explained all he did to fix the issue. Very happy with work!

Although scheduling and getting a technician took longer than expected. Motili did their best to update me on their progress, and finally this morning the work was taken care of. I appreciated not having to sit around for the tech because of the large time windows like 7am - Noon.

They don't seem to keep track of work very well. I had waited nearly a year for a recall service to be performed. And even then I had to email top people at Motili and Goodman to get anything done. Their process seems to be broke.