Monarch Home Services (Bakersfield)

Moises and Jay were very professional, friendly and knowledgeable. Very polite, they made a very positive impact on your company. Thanks for your continued support servicing my units.

José González and his coworker arrived and worked diligently all day long with professionalism and courteous. They helped set up thermostat App on my cell and other important issues regarding the unit.
I was very pleased with their work.
I would commend them for their knowledge and efficient installation.
Thank you

I requested a quote on a new AC-heating Packaged unit in Bakersfield. An employee was sent to my home 11/24/20 to give me an estimate. I still haven't received any estimate 12/15/20, so I have decided to go with another company. The employee was extremely rude. He kept pushing me to sign a contract before he had even done an inspection or provided an estimate, took off his face mask and leaned toward my face while he kept repeating the same sales points (within one foot of my face), insisted I keep looking at every single picture he took in my attic when I had other questions I wanted to go over, said "Hold my phone" and shoved it at me - when I didn't take it, he threw it in my lap, and as a bonus let my dog out of the house (which he never apolozed for) and for some reason called my home office a "crafting room". Despite that horrible interaction, I did still want to get an estimate and was still considering Monarch because the office was great when I set up the appointment, they sell a good quality unit, and have a contract with Costco. However, since I never received an estimate, I obviously can't compare it to other offers. Very disappointing experience from a company that I thought had good reputation. Don't bother with this company if you're a single woman.

Professional, courteous, knowledgeable. From the initial set up appointment to the final inspection report. We were satisfied with the process of getting our A/C unit maintained.

Monarch Service Technician Don Orwig is very professional, knowledgeable, and highly skillful in his field of expertise. Did a thorough evaluation with our system and provided a professional advise. Excellent service experience thus availed their Home Protection Society membership. I highly recommend this company for your HVAC maintenance and services.

I called this company in a panic because my home warranty refused to work with me during a heat wave when my HVAC died. Not only did they show that very afternoon, they provided clear options and had someone ready to go over what I needed the next day. Then, just two business days later, they’re at my house with a crew installing a new, larger capacity HVAC and thermostat, cleaning my ducts, and providing three years of maintenance on my new unit beyond their 10-20 year warranties on parts, unit, and labor. They were professional, incredibly nice, clearly laid out what needed to be done, and completely delivered on all promises and then some. I wholeheartedly recommend Monarch to anyone looking for new units or maintenance and am so glad that I found my way to them when I needed HVAC help.

Called to have someone out to inspect our AC unit which was not blowing cold air. The next day Aaron came out and diagnosed the problem with in 30 minutes. Went to get the part and within 2 hours the unit was fixed. Very responsive and professional. Thanks for the good work!

Our serviceman, Oscar Benavides, did an excellent job of explaining service and answering questions. He was very courteous and respectful. I have always had a top notch experience with Monarch and would recommend them.

The technician arrived on time and was very polite. He proceded to check out the air conditioner, then went into the attic to check on the furnace. He informed me of a potential problem that may affect performance in the future, but it was not an issue at this time.
I received a written statement for the work he did which included his findings.
I have noted this on my calendar and will be addressing these when I have the air conditioner and furnace maintenance service done next year. I am well pleased with the service provided.

The service technician was here for 5 hours completing routine maintenance on 3 AC and draining 2 water heaters. He was very polite, knowledgeable and conscientious about his work. He explained to me everything he did. I would request him to return again.