Monarch Home Services (Bakersfield)

Daniel Rodriguez was a wonderful Service Technician. Very professional and thorough. Took pictures of everything as he evaluated and maintained the AC system. He explained everything he did and what else would be needed in the future in layman's terms so I could understand. What a great experience overall.

Was very pleased that a major install was completed in one day. All three guys were extremely polite, professional, and very willing to inform and answer questions. I will know how good a value my system is in a few weeks time.

The tech that was here seemed very honest, and showed me pictures of the unit that is on the roof. I am very pleased to know that there are good people still out there. I am grateful that I got your information, through the mail, and you are real! I am hoping that you understand how skeptical I was about Monarch, only because of so many “fly by night” businesses that end up being scam artists. I will happily refer your services to my family and friends. Thanks so much.

The first part of the repair was ok. It was expensive but most likely it was my fault for not servicing the system as it should have been so I am ok with that. It was what happened after the service that was the issue. Before the service the technician tested everything and found the issue. But at no point did he say that any part of the issue was caused by the thermostat. If fact he stated the thermostat was working fine before the repairs were done. After the repairs, I get a call stating that the thermostat is not working and it will be another $300.00 to replace the thermostat. When I questioned why it was not working now even though it was working before the repair the technician could not answer. I also asked him why a part that would cost at least half that $300 at home depot was costing me so much. He could not answer that either and immediately wanted to speak with his manager. I told him I would like to speak with his manager instead of him speaking to his manager. I spoke to his manager and he offered me the part at half price. I took it because I had no choice but to fix the AC or burn up. But at this point I feel like I got hustled and probably should have went with another company. I purchased the membership for discount and maintenance so I am going to give them a second chance not to hustle me or try and squeeze me for my money. I am not say do not use them as they AC is repaired. My suggestion is be careful with them and pay close attention to their work or you may end up getting hustled out of hundreds of dollars.

He arrived quickly when I was notified that a technician was on the way. He was very professional and personable. He explained the issue and what he needed to do to remedy it. Very satisfied with his service. If we had issues he said to co tact him tomorrow.

I absolutely love Monarch they are very professional and friendly. The technicians are always on time and courteous. We bought a AC unit from them over 7 years ago and it’s the best. All of the service technicians and the representatives are great and very knowledgeable. Thank you very much for your services and keeping my unit running smooth.

Bought a new hvac system for my house at Costco. Monarch installed the system the next day. Used a crew of nine people with Roy in charge. They removed all the existing duct work and installed all new. The Lennox air conditioner was installed on the roof with all new material. They were very professional in their workmanship. Would highly recommend.

The technician, Joel, was excellent. All of the techs have been great. Their scheduling, however, is frustrating. Despite booking the warranty required semiannual service 4 months in advance, they inevitably text the day of the service to ask to postpone it. I understand outages take precedence, but it is frustrating to have this happen nearly every season. A few days warning would be reasonable given I have to hold the entire day for their unscheduled visit. THIS time, they did show up after I declined to reschedule.

The workers were very professional and appeared to know what they were doing very quickly. They worked quickly and efficiently. I appreciated their honesty too. I would love to have Monarch install a new A/C if the price is right.

Monarch was quick to respond when we had a problem with our AC. They sent a technician out the next day. Aaron was professional, explained the steps he was taking to find the issue and was upfront about the cost when the issue was identified. Best part - he was able to get the needed part and have it back up and running same day.