Intelligent Design Air Conditioning, Plumbing, & Solar

I noticed my 13 year old water heater was leaking at 8pm two nights ago. I had to drain it to stop the leak which meant my family would be out of hot water for as long it would take to get it fixed. I called Intelligent Design after an online search showed they had rapid emergency services. I called at 6:30am and reached Sonya. She was extremely professional and courteous and efficient. I immediately got a text confirming that someone would coming by. Then I got a phone call from someone also confirming. Soon, i got a text with Joshua’s picture saying he’d be coming over promptly. He is very personable and knowledgeable. He immediately recognized a major installation error in my broken water heater, which caused an internal leak and had slowly corroded the insides away for the last 13 years. He explained my options in terms I could understand and kindly answered all my questions. He went over all the pricing as well. And we reviewed options for water softener systems after I asked if we could discuss those. He did the chemical tests on my tap water and was very knowledgeable. Then he got my new water heater delivered and installed in a matter of a few hours. He worked quickly and went above and beyond, even though it was very hot in my garage. We had hot water so much sooner than I thought we would. I highly recommend Intelligent Design. If you happen to get Joshua as the one who comes to your house, trust me, you will be delighted. He is awesome and I hope he’s the one who always comes to my house in the future whenever I need help with my HVAC and/or plumbing. Five stars for sure!

We installed an Intelligent Design HVAC last year, and are very happy with its performance so far - but earlier this week we experienced difficulty adjusting the settings. Amber took my husband’s late night call, soothed our concerns, and scheduled a visit for the next morning. The technician who subsequently came by, Jonathan, was knowledgeable and patient with us in explaining the system, and left us feeling capable of adjusting the settings ourselves moving forward. Gratitude to the Intelligent Design Team!

I had scheduled an appt. and was waiting for a rep to show up only to unfortunately find out somehow I had been bumped off the list and upon Calling customer service the lady was very polite and helpful. She thankfully was able to squeeze me in for that same evening as an emergency because my unit had not been working efficiently. A repair man arrived a couple hours later to my house, with also having received a text with a picture to provide further assurance this is someone from the company and not a stranger. The service fee and simple repair brought about a higher than expected cost, however the service provided was worth it. The repair man worked quietly and quickly and answered a couple questions with ease. Providing payment through their tablet was convenient and overall this company seems reliable. I very much appreciated the fact that they had some employees working the after hours service to benefit their customers during this high demand season and even though I had a scheduled appt. at a normal time, they were able to quickly resolve all issues and provide me the same day service successfully. This company operates effectively as professionals equipped with Staff offering great customer service skills and it shows. I will be using them for services needed in the future.

I loved the experience with this company, start to finish! I just bought my house, and it needed updates to the heating and cooling. I called and I was able to get an appointment for the next day for a consultation. Zack was incredible! I’ve never talked to someone with such a great attitude, and he has a story for everything! Had me laughing the whole time! He walked me through exactly what my options were, positives and negatives of each, and I even ended up picking the option I didn’t think I would (but is definitely a better fit for my lifestyle and home). When work started, Alex and Steve laid everything out for me. They were so professional, and everything looks wonderful! They were recommended by my family, and I would recommend them to everyone and anyone! Great company!

Chris was awesome! He was very friendly, knowledgeable, and professional! He installed a sink and moved the water filter, line to the other side of the sink and also installed a water line to my refrigerator so I could have an icemaker and water spout. He had a coworker with him, who was equally friendly and kind and knowledgeable! I really appreciate this level of service. It’s very rare these days! I highly recommend this company and Chris specifically! Kudos to you Intelligent Design for hiring such an incredible technician!

Exceptional customer service. I and my wife have been utilizing their business for about a year now. They do all of our maintenance checks and installs if needed. The entire team from the office to the techs are personable, knowledgeable, and care for their customers. The overall business model is led by an incredible husband and wife team with morals and values that are customer-centric. As a collegiate board member that helps create customer service curriculum, I recognize good customer experiences. Intelligent Design is one of them.

Our AC stopped working the day before the July 4th holiday. Jonathan J came to the house within 20 minutes of our call (he was in the neighborhood) and identified the problem quickly. He had to follow up on another call, but returned after this was finished and was able to fix our AC. He was pleasant and professional throughout. Many thanks to Intelligent Design and Jonathan!

Typically their technicians, try and sell you things that you do not need. Kyle, however, is very honest, and only tells you what you need. I appreciate honesty, more than anything. I will always upgrade my service based on honesty. Kyle did an amazing job, his attention to detail was spectacular, his professionalism spoke volumes.

BEST PEOPLE AND SERVICE. Joshua arrived in less than an hour to locate and do temporary fix of a water line burst in main bathroom. Then Ryan also arrived shortly after to do permanent repair. Joshua called Quick Restore who immediately began restoration of the damaged area Took me only ONE CALL and my plumbing was repaired and restoration was underway in no time. Servicrmen were so professional, I couldn’t be more pleased.

Once again John ..(JP) did an absolutely impeccable job!
He shared the pictures of the rust happenings..explained the potential damage over the long run. Encouraged the placement of rust protector.
His attention detail and the fine points of maintaining the Ac are valuable .. not only in the $$$ saved, but also for safety.

We will be finishing other suggestions John made for efficiency in the near future.
Thank you John, for tremendous service.
Patricia E. And Bob Peterson.