Intelligent Design Air Conditioning, Plumbing, & Solar

My AC died at 5:00 on a Friday before a projected heatwave. I called and Terry was there within 2 hours! He was SO sweet, patient and understanding! He explained everything in a professional manner and it was fixed in 45 minutes!!! I am SOOOOOO thankful for ID and that they hire trustworthy professionals like Terry!!!

It was time for our annual A/C start up. The technician was on time and pointed out some future improvements to our system. JP seemed knowledgeable and outlined the options.
My only issues are that I have had my maintenance contract for almost 10 years and have not never had the same technician. In addition, each technician has attempted to up sell a variety of products and services with varying degrees of urgency. My contract is up next year so we’ll see what happens .
Patrick S.

Installed the solar panels and battery for our house and studio. I had most contact with Tyler and Alex who were fantastic. I was very lucky to have met them. Not only for their skills and talent but for their patience and kindness. Completely attentive, usually picked up the phone right away or always called me back. They “ babysat” me through the whole experience of getting solar panels…..step by step. This included Tyler’s father who also worked there and actually made getting our electrical panels happen.
Everyone who worked there was fantastic and tried to do everything possible to complete the job as soon TEP allowed.

I finally had to replace my aircon unit and did not hesitate to contact Idesign. Mr. James Cavanaugh, explain everything to me and showed me all the options and helped me apply for financing and was approved on the spot. The Lifetime Warranty assured me that my home will be covered and taken care of by Intelligent Design Airconditioning and plumbing.

My HVAC system started to break down on Sat night, Sun it was not operating, Mon was a holiday. I didn't think anyone would respond to a call, and definitely would not respond out on a holiday. Decided to call anyway to leave a message. To my Great surprise I actually spoke to someone! Zach said, Jonathan would be on route shortly. And he DID!! WOW. Polite, professional, knowledgeable. He had all the parts on hand. It was a very surprising day. We were back up and being cooled once again. GREAT SERVICE by ALL involved that day. Thank you very much!!

Thank you Jacob Jameson at Intelligent Design! I have a better sense of comfort knowing that when my 12 year old electric hot water heater fails, we will be in good hands with the removal of the old one and the installation of the new upgraded hot water heater.

Intelligent design employee Josh Z. .arrived at time of our scheduled appointment, was very professional, explained options available and provided an estimate. 5 Stars for Josh Z. Knocked down review 1 star for cost, we are going with another company. (Our request for a quote was to adress the hard water in Arizona).

Intelligent Design employee Marty A. was responsive to my immediate request for a quote to rebuild new pool feed and shut off valve. Job was completed on time and all trash and old parts removed. Would highly recommend Intelligent Design for plumbing service.

Todd Tracy did check of our 2 AC units and did an outstanding job. He was very thorough and clearly explained what he did for the inspection. It was the best AC tune-up we have had done on our units in recent years - including better than previous iDesign tune-ups and repairs.

Terry Shank was outstanding thoroughly troubleshooting, evaluating, educating and beyond. I would give him 20 stars if I could. We will be using Intelligent Design in the future.