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Cool Willy’s Air & Plumbing Reviews - 100

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Mason Summerville

Wally with Cool Willy’s responded to our home after turning on our AC for the first time for the summer season with no cold air coming out. He was prompt, professional, and well kept. He diagnosed the issue quickly and found it to be a faulty thermostat. He also checked the entire system for any other issues and found everything to be in good working order. He explained the issue in layman’s terms and options for replacement. He didn’t try to sell us on anything we didn’t need and was very helpful. Would recommend this company and Wally to anyone. Thank you for your service.

Ella Y

I used CoolWillys for the first time and am very impressed. Stuart was on time, very professional, after he did a very thorough inspection of the system, he showed me all the pictures and explained what the concerns are. He gave me a numerous options and was very honest with helping me to pick the most beneficial for me. Great quality of work! I highly recommend these guys!

Solomon Okoronkwo

Called in need of same day emergency service & Jerry, our technician was here in less than an hour. He was very efficient, professional, and got our A/C back up and running quickly. Highly recommend & I'll definitely be calling them in the future

Annabelle Nunez

I first used Cool Willy’s (aka Williamson’s Heating and Cooling) 25+ years ago. The job was massive. At an older home with no HVAC infrastructure, they installed an amazing A/C & heating unit, ductwork and all. This year, at another home, I needed the usual service going into the summer, but also requested a welfare check. Technician Jerry was prompt and professional and conducted a thorough inspection. He explained how my unit works in layperson terms (much appreciated!) and what challenges I might face going into the summer. As I anticipated, I decided to purchase a new unit. Jerry walked me through my options, and I am confident I made a well-informed decision. (I also researched in advance.) Cool Willy’s finances and that’s a relief. Thanks to technician Jerry and Cool Willy’s I will have a safe, cool summer.

Paul Jensen

I have used Williamson/Cool Willy’s since we moved here 7 yrs ago which includes the installation of a new package unit 3 yrs ago. Today, a part had failed and we had no heat. When I figured out we had an issue I could not resolve I called. This was about 9:15. They said someone would be here between noon and 5. Walter arrived about 12:45 found a couple of problems and got them repaired in a timely and professional manner.
I would recommend Cool Willy’s without hesitation.

Jason L.

Jerry L. came by to diagnose a blower fan that mysteriously turned on by itself. We chatted about the condition of the 20+ year old system after he fixed that problem, and he came up with some proactive maintenance options to help keep it running, plus a solid recommendation on a smarter thermostat.

We worked up a plan and he came by literally first thing the next week--with help!--and they spent the better part of the morning scrubbing down the blower and coils. Tough work, but they powered through with grit and good humor. After they were done, they tested the system and reviewed the work they did with me. They even had video!

I'm confident the system is all set for summer, and will be looking to Williamson's first when the time comes to finally replace it.

DAVID PHILLIPS

I called for a summer AC system check. Angela was very informative and nice to speak with. She explained the yearly service contract to me in detail after setting up a service call for just two days later.
Tyler arrived right on time and once I showed him the system he got right to work on it. He explained things in a clear manner, he was polite, and I could tell that he was well trained. He shows you all the readings on a tablet, takes photos of everything, goes over in detail the unit, and answers all your questions so you understand. So A plus for Angela, Tyler, and Cool Willy’s Heating and Cooling. It’s good to see them carrying on Wiliamson’s tradition and then some! Plus you should see their trucks, they’re pretty kool too just like my AC right now.

Ramon Munoz

The technician, Jerry, was very thorough and professional. He checked every segment of our 29 year old system to ensure top performance. He was thorough but didn't rush. Great quality work, even gave us pointers regarding carbon monoxide detection. A+ Service. Highly recommend Cool Willys for your HVAC system annual maintenance. Thank you....

David Wilson

Brian was our hero! We were without AC for two days. Not only was he friendly, he was very informative without sacrificing efficiency in his work. Great customer service and an asset to Cool Willy's. Brian is welcome back anytime for future service.

Marie Simon

Brian was very efficient, timely and very personable. He answered my questions and very knowledgeable. I would recommend "Cool Willy's" to my friends and any one that needs A/C work.

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