Hicken Air

Hicken Air was absolutely the best. They called me at 8 am to schedule me and we’re at my house by 11 am. Shawn was absolutely wonderful and fixed the problem within 15 minutes.

Had Hicken Air come out to checkout my home AC. The service man (Shawn) was on time, very friendly and professional. He really knew what he was doing and very meticulous in his job. Now my AC runs nice and cold. Thanks, Shawn for doing a great job.

Shawn and Victor were very professional and friendly, they knew their job and were able to explain what the issue was in a very easy to understand way. Would recommend them to anyone.

Super experience with Hicken Air from start to finish. Jake came out to assess the situation and was very awesome. Helped me decide to replace two 20-year old units. Quick turnaround on the install appointment and Blake and Cameron were right on time, did an amazing job, were very professional, cleaned up and the AC has been working fantastically! Thanks!

Shawn & Victor were timely, professional and very helpful. They worked extremely fast and taught me how to use my new system. Highly recommend

My air conditioner went out this morning and the temp climbed to 94°. I am currently in the HVAC field with 20+ years of experience. I got hit with Covid and I'm not able to be in the field for the moment. Not a fun situation to be in. I am currently renting and my landlord called Hickens a/c out. A gentleman named Shawn arrived and immediately went to work. He was prompt, polite, and knowledgeable. I was impressed on how quick and efficient he was. He diagnosed, made the repair, thoroughly went over the unit to make sure it was going to continue cooling, cleaned up the area, and had us cooling in no time. It's eye-opening having to call on a fellow HVAC brother (whom I've never met) to come help us out but he did a excellent job. Hats off sir. Thank you to Hickens Air for the awesome (saved my bu..) experience, from the office staff to the technician they sent out!

Shawn was on time, professional, easy to deal with and solved the problem fast. We had cold air in under 2 hours! I’d use them again, absolutely.

WOW! I am super impressed with this company. Ok so, when your AC goes out in August on a Saturday afternoon you panic, right? This company responded right away. Told me what to expect and when they would be arriving. Very professional technician Shawn was extremely helpful, explained what was wrong in simple terms, and went over the process for the needed repairs. I have to tell ya - 120% satisfied - this company gets 10 stars all the way!!!! Thank you Hicken Air and Shawn!

Shawn came and serviced our A/C unit (turned out we just needed to change our air filter) however, Shawn did a thorough inspection to ensure there were no other issues with our unit. He was punctual, friendly and very professional! Great experience!

This is the follow-up from my previous posting. The AC tech they sent out on August 8, 2022 name is Kyle arrived at 2:45pm instead of 1pm like Hicken Air stated. I called Hicke Air and Amy stated to me that the AC tech was having difficulty in getting the part and I stated to Amy that I spoke to Gabe on Friday August 5, 2022 and he stated to me that the part had arrived. So, Amy didn't even acknowledge my question and she did was the tech was on his way. Kyle spent a lot of time in the attic and then going outside to the AC Unit. Kyle didn't start working in the attic until about 3:30pm and just before 7pm Kyle stated that he was done. I asked Kyle if the AC unit was fixed and he stated no we have to come back I asked Kyle what is wrong with the AC Unit he stated he cannot tell me what is wrong with AC Unit because we are just the tenants and that is according to the contract, they have with National Home Rentals. So now we go from a part being replaced to replacing the entire unit. Three different AC Tech's from the same company and they all give a different diagnosis. I asked National Home Rentals we go from replacing a part to replacing the AC unit, so what were all three AC tech's doing in the attic this entire time. A new AC unit was installed on August 9, 2022 and 2 other gentlemen came with Shawn of Hicken Air and these 2 other gentlemen were not affiliated with Hicken Air. They stated that Shawn the AC tech didn't know what he was doing and they also stated that the AC Unit didn't have to be replaced because the part in question is readily available and there is Trane warehouse located down the street.