Hansen Air Pros

Staff has been courteous and helpful in every step of this process. The tech was knowledgeable and took the time to explain and show me what was wrong. I would highly recommend this company and would definitely use them again in the future.

Huge thank you to Mark Freeman and team, y’all killed it.

Cole was an amazing technician. He explained everything thoroughly and even took the time to call the owner to speak with him about updating my duct system. He really showed compassion and was genuinely concerned about my family.

It was a quick estimate on replacement of heating and AC unit. The going rate for replacement is too expensive not just Hansen. I'd consider Hansen in a few years from now.

They arrived at a good time after giving us a 30 minutes heads up. They were professional and were through on explaining what they were looking for and what needed to be fixed. Thankfully they had a part ready on hand and even serviced our units.

My technician was great! He came in a timely manner as promised. He was very knowledgeable and explained everything to me throughly.

Hansen Air Pros are very professional and extremely knowledgeable in their field. They did a terrific job in installing our new A/C & ductwork. All their employees are very competent and customer-oriented and we are very satisfied with the end result.

They installed a ac unit with a drip line on the ground with a two inch pitch to the sky and after I brought it to there attention, they acknowledged that it was a bad install they want to charge me $225 to fix there bad install. Don’t use this company

I have been a customer for many years in 2 different homes. Hanson has been prompt, clean, professional, friendly, answered any questions I had. I recently had a new HVAC system installed ducts cleaned and sealed and insulation added to my +/- 50yr old home.

Tec showed up on time and was very professional. They came in removed the old unit and installed new unit and brought everything to code and cleaned up. Mark explained what was done and told us what maintenance we needed to do. Very pleased with them.

Hansen HVAC installed our HVAC in our newly built home in 2020. A couple of weeks ago during routine preventative maintenance the tech found a refrigerant leak in one of the air handlers. He said the defective coil was covered under warrantee but the labor to replace was $2K. I flipped out. Asked the tech how long to fix and he said 3 hours. I asked how much an hour and he said $80. I said ok, so we're up to $240, what's the rest? He said , um, there will be a torch charge. I asked how much - he didn't know. I said what else? He said, um, we're going to need to re-fill the refrigerant. How much? About $500. I said so now we're up to about $750. What's the rest. He said I don't know. That's what my boss quoted. I told him to forget it. I sent an email expressing my displeasure to Hansen. DID NOT GET A RESPONSE.

So yesterday another HVAC contractor did the repair. $400. I called Hansen and asked for an owner or manager to give them a piece of my mind. The receptionist would not connect me and said she'd give them my message. I HAVE NOT GOTTEN A RESPONSE. Obviously the new owners don't care about an existing customer, nor do they care about their reputation.