Thomas Heating and Air installed an air quality and dehumidification system to help address humidity and smell issues I was having throughout my home. Their supplier initially sent the wrong dehumidifier however that wasn't discovered until after the installation was complete. Lee, who manages the repair and installation department, was extremely responsive to the situation and helpful in making sure that the right equipment was shipped. Reinstallation was scheduled within days. Justin, my service technician, was extremely professional, conscientious and pleasant to work with. Brandi, who works in customer service, was super helpful and readily available to work through details. The reinstallation happened in no time flat and I now have a wonderful system that I am confident will address smell and moisture issues. They use an automated appointment reminder system that assured I knew exactly when the technician would be arriving. All told, the company's service was far and away better than the other HVAC companies that came out to look at the job. Rather than leaving me hanging, these fine folks patiently made sure that my needs were met even though I'm sure the situation was an inconvenience on their part. I will definitely use them again in the future and highly recommend them to others looking for a reliable, responsive company that stands behind its word.
Got an estimate for HVAC replacement at my condo. Brian was professional, on time, and knowledgeable. We spoke that morning and he did research before arriving to know what units he would be able to procure. I have not yet made a decision on my vendor, but wanted to give Thomas HVAC credit for rapid response to my inquiry and very professional and courteous staff.
James did a great job servicing our HVAC unit that we purchased from Thomas HVAC. We are always pleased with both products and service. I highly recommend to anyone needing HVAC services.
My HVAC was installed by Thomas HVAC in my new build house. They have been out multiple times in less than a year because the HVAC wasn’t cooling properly. Each time the story is that it was incorrectly installed.
Technician was very nice and courteous. Explained and recommended repairs that were needed and optional. Cleaned area when done. I would use Thomas HVAC again.
We bought a new construction house and the hvac was not working. John came out and fixed it. It had been installed incorrectly. The people were very nice to deal with even though I was grumpy due to being hot. Glad to be a cool cat again!
I cannot say enough about how impressed we are with Thomas HVAC. From first call through completed repair, everyone was professional, friendly, and honest. Special praise for our tech, Travis Hinton.
Technician was professional and very knowledgeable about the possibilities of what was wrong. He diagnosed the issue within a short while and and had us up and running in no time! Highly recommend Thomas HVAC!
Josh Graves
Travis was extremely helpful. Explained everything I asked punctually. Will definitely call him back when it comes time to service my unit.
Amy Kemp
Thomas Heating and Air installed an air quality and dehumidification system to help address humidity and smell issues I was having throughout my home. Their supplier initially sent the wrong dehumidifier however that wasn't discovered until after the installation was complete.
Lee, who manages the repair and installation department, was extremely responsive to the situation and helpful in making sure that the right equipment was shipped. Reinstallation was scheduled within days.
Justin, my service technician, was extremely professional, conscientious and pleasant to work with.
Brandi, who works in customer service, was super helpful and readily available to work through details. The reinstallation happened in no time flat and I now have a wonderful system that I am confident will address smell and moisture issues.
They use an automated appointment reminder system that assured I knew exactly when the technician would be arriving.
All told, the company's service was far and away better than the other HVAC companies that came out to look at the job.
Rather than leaving me hanging, these fine folks patiently made sure that my needs were met even though I'm sure the situation was an inconvenience on their part. I will definitely use them again in the future and highly recommend them to others looking for a reliable, responsive company that stands behind its word.
Cheri B.
Sooo please with the technician who came and did a tune up on my unit! Very friendly! Did a thorough job! Very pleased! Will b calling again!
Sheila Spohn
Got an estimate for HVAC replacement at my condo. Brian was professional, on time, and knowledgeable. We spoke that morning and he did research before arriving to know what units he would be able to procure. I have not yet made a decision on my vendor, but wanted to give Thomas HVAC credit for rapid response to my inquiry and very professional and courteous staff.
Beth Miller
James did a great job servicing our HVAC unit that we purchased from Thomas HVAC. We are always pleased with both products and service. I highly recommend to anyone needing HVAC services.
John Rich
My HVAC was installed by Thomas HVAC in my new build house. They have been out multiple times in less than a year because the HVAC wasn’t cooling properly. Each time the story is that it was incorrectly installed.
Mike Dahl
Technician was very nice and courteous. Explained and recommended repairs that were needed and optional. Cleaned area when done. I would use Thomas HVAC again.
Carolyn Figueroa
We bought a new construction house and the hvac was not working. John came out and fixed it. It had been installed incorrectly. The people were very nice to deal with even though I was grumpy due to being hot. Glad to be a cool cat again!
Karen G
I cannot say enough about how impressed we are with Thomas HVAC. From first call through completed repair, everyone was professional, friendly, and honest. Special praise for our tech, Travis Hinton.
Brad Ginn
Technician was professional and very knowledgeable about the possibilities of what was wrong. He diagnosed the issue within a short while and and had us up and running in no time! Highly recommend Thomas HVAC!