Thomas HVAC Company

Awesome company we having be using them for years. We always experience great customer service. Kevin Doyle service tech is great and takes care of everything we ask him to check. He as great customer service and a very helpful person. Thank you satisfied customer. Customer Richard Lawson

My technician was very respectful and attentive to my questions regarding the repairs of my system. The technician was knowledgeable and explained all of the readings that my system was showing. Only thing I wish would be different was if you could schedule an actual time to show up at my house versus just calling 30 minutes prior to the arriving. This could be difficult for people that plan out their days. Fortunately, on the day they did my visit, I was off from work.

I had a great experience with Thomas HVAC. Their staff (sales, service & installation) are very friendly & easy to work with. Brian was professional, on time, knowledgeable & patient when I had an extremely tight schedule to work around. The install crew were polite, respectful, and expeditious. I highly recommend Thomas HVAC Company & plan to use their yearly "tune-up" deals on my new HVAC

The technician James Clements communicated well about arrival, had a pleasant personality, provided knowledge and insight about other questions I had, and was very professional from start to finish.

I was able to get a tech out the same day- Chris was on time, very professional and respectful of coming in and out of the house, and did a great job! I highly recommend Thomas HVAC!

Called and was told someone would call me back to schedule an appointment. Week went by and no call.
Thought I could schedule online with their website. Requested Text message as preferred method of contact. Got an email instead saying someone with get back to me to schedule an appointment. Let 4 days go by and nothing.
Called again and was told someone would call back to schedule an appointment, again.
Asked how long it would be. I was told they don't know and the person that schedules was not available.
Priority was given to No Air and other repairs first.
I was calling for a Tune-Up so as not to run into an issue in the middle of the summer. Wasn't an emergency just wanted to make an appointment. I guess I am not their target audience?
If you cannot even get a window of time in which to make an appointment imagine if you really need them to call you back for service.
NO THANK YOU.
Called Air Degree and someone answered the phone, made the future appointment right away.

Air unit not working Called Thomas HVAC Thursday. A real person answered the phone! They scheduled an appointment for technician visit the next day early morning. The technician arrived on time, and was able to get my HVAC unit cooling again. Greatly appreciated!

Travis was exceptional. He was very knowledgeable, efficient and honest with issues pertaining to my AC unit. I would highly recommend.

Bob & chase arrived at our home and within a few mins had assessed the issue I was having and gave me a quote and preformed the repair and within an hour had me all fixed up. They also did an overall performance check on my system and said all looked well.

Also gave a quote on some other things if I chose to get done in the near future.

Satisfied & service well done !

R.H.E.
Meridianville Al, 6/5/23

Great service by Thomas HVAC. The technician arrived on time and was thorough, knowledgeable and professional. Began by explaining what the service consisted of. Took multiple photos of the system components to explain what was completed during the service and provided optional services available during the end of service brief. Would not hesitate to use them again or refer to a friend.