Thermall Heating, Cooling & Electrical

Technician was friendly and knowledgeable, did a great job quickly. Was glad I chose ThermAll. I am on their service plan now and I believe my HVAC is one less thing to worry about.

We had the pleasure of working with Marcos and Alex for our installation. Both guys were so nice and polite. Its so nice to have efficient heat and we look forward to AC this summer. Doni made this process as easy and smooth as possible. Even when things came up in shipping, she kept us informed. This was a great company to work with.

Mark and his sidekick were marvelous! So knowledgeable and helpful. Mark made sure I understood everything being done and how to use all the new equipment.

Our heating system failed to work during very cold temps. Thermall did an excellent job at responding quickly, figuring out the issue and repairing our system in a timely manner.

Their rep was great, quiet, asking questions as needed, no judgemental responses, even tho I had totally screwed up the installation of the Ecobee thermostat. Explained and showed what he did. Same day service in a severe heat wave. No complaints here. I'd totally recommend this outfit.

I signed up for the maintenance program last summer, & have had both the heater & a/c service done, & Jesus came & did both. He is excellent! He is very thorough, & explains everything he's doing very well. I renewed the maintenance program, because I have peace of mind that my system will be working well all year

Thermal Heating & Cooling makes things right. Despite electronic malfunction and software maintenance issues-they take the time to diagnose and fix the error messages.

A great company giving honest service. Their employees are always respectful and trustworthy. Complete explanation of what is needed and what is delivered. Thank you.

very nice young man, went right to work fixed my furnace, explained everything to me could not be more happy!

In the past my experiences with ThermAll have been good. This most recent experience did not measure up to the quality we’ve come to expect. The day of scheduled maintenance the gentleman who came out was polite enough but seemed fairly new and was certainly new to me. There was some confusion on his part as to what needed to be serviced at the appointment. After he left I called the office and was able to work things out, the ladies I spoke with were fantastic. Long story short, immediately after the appointment the system was not working and we were without heat. We contacted the office and they sent out a different serviceman at our request. He wasn’t really open to the idea that the previous serviceman had made an error, believing the problem to be our thermostat. When he looked at the furnace he discovered the problem which was a wire not hooked back up after the system was serviced the day before. He was not very polite.

UPDATE: Since I wrote this review the owner called me and was sincere and kind. This company highly values customers' experience with them and were quick to contact me and resolve the issue. I would highly recommend them based on my past experience and the way the most recent was handled.