Overlake Heating and Air Conditioning

I had terrible experience with York (Johnson Controls) warranty repair on the York heater that has given me constant problems over the 9 years from the installation. The heater is still under the warranty, but York was making it just about impossible to honor that warranty. I called finally Overlake Heating, talked to Rob about the issues. He went far, far out of his way, fighting with York for days on end until York straightened its mess and OK-ed the repairs under that parts-and-labor warranty. I heard from Patty at Overlake almost immediately. She called me to set up the appointment with the repairman. Next day, in the morning, Tim came and my heater was expertly and quickly diagnosed and fixed by him, after almost 12 days of no heat. Thank you Overlake! You have my business after years of trying different contractors.

I highly recommend Overlake Heating. Our furnace stopped working. Initially, I had a different company come out and they convinced us we needed a new furnace. I called Overlake Heating because I wanted to get a second bid for a new furnace, and they sent Roy. He is knowledgeable, experienced, and easy to talk to. He quickly diagnosed that the problem was a blown capacitor and soon had us up and running again. The price was fair. Also, if we HAD needed a new furnace, Overlake’s prices were almost HALF what the first company had quoted us for essentially the same furnace.

We were looking for quotes to replace our furnace. We decided to postpone this project for now, but Robert from Overlake Heating and Air Conditioning came by and was fantastic. He gave me an extensive intro background about furnaces including the pros/cons of furnaces types, cost comparisons, available products, and more. He was very friendly. knowledgeable, responsive be email and phone, and wore a mask during the in-person visit for COVID reasons. We would easily work with Robert in the future. Thanks!

This was my first experience having a Furnace & Thermostat replaced and Overlake made it super easy. From the time Rob came out to quote, there was no pressure and didn't try to oversell me on anything. He recommended a couple options, straight forward pricing, I chose one and it was in the next week. Tech's were on time, knowledgeable, respectful and overall great to work with. I would recommend them to anyone.

As a senior citizen, I found the thought of furnace repairs or replacement daunting. Tim came out the next day, carefully inspected my 29-year-old furnace, and discussed the results with me so I could make the best decision. Rob quoted me a very reasonable price, and my new furnace was efficiently installed the next day! Overlake Heating & AC took the work and worry out of my hands with just one phone call. They were friendly, prompt, coordinated and obviously very experienced. Good people!

Folks are very helpful to help fix no heat issues. Charged reasonably , I scheduled the furnace tune up with them as well , would recommend again

We've had our furnace serviced by Overlake for about 2 years, they have been very professional, and when I've called with a question or small troubleshooting they have attempted to resolve it over the phone (when they see it's probably not necessary to send someone out to do a diagnosis). Other companies are very quick to send out their technician, even if the problem can be resolved with a quick over-the-phone answer, so that you end up paying $100 just for the 30 minute visit.

Most recently we had Overlake replace our 23-year-old furnace, they were very quick to respond and give us thorough and knowledgeable advice, even answering our evening texts. The technicians were very professional and respectful... You can tell they know what they're doing with efficiency. They're quote was not the most expensive, and also not the cheapest, but definitely the best value and best warranty.

All in all, we were very pleased and relieved to have our heat back during the coldest time of the year. We truly recommend Overlake Heating.

Overlake replaced our furnace a couple years ago, and when we ran into an issue with the air conditioning unit recently, they stepped up to help diagnose the issue and correct the problem. Even though the root cause was a bad original A/C installation—not their furnace replacement work. They recognized it wasn’t may fault either and they met me in the middle to resolve the problem at a reasonable price. The manager, Rob and the technician, Spencer, were great to work with. Thanks, Gentlemen.

Installed central A/C and replaced furnace with Overlake Heating. Great experience from the beginning to the end. Robert who came for an estimate explained everything in detail and gave a lot of useful information, which even changed my plans from heat pump to A/C. The installation team was professional and friendly, they completed the work in few hours (with A/C fill-up next day), and did a very neat and clean job. They also patiently answered all my questions (and I asked a lot of them). Overall very pleased with the process and the result. No hidden fees and very competitive price. Highly recommend this company.

It was a pleasure having Overlake Heating install our new furnace. We had four different companies out to bid, but we chose Overlake because of their responsiveness and overall positive interaction. Rob came out on two different occasions and took his time to walk us through all furnace options that would work best in our home, as well as answer many questions we had. We were working with a tight space, so we had to make some decisions which we changed our mind on a couple of times - Rob was patient and helped us along the way. Once we decided on the setup, Overlake had a two-installer crew out the following week. Installers were great, answering all my questions and accommodating when it came to my requests during the different stages of the install. In the middle of the install I asked to build a custom part rather than using a pre-fabricated one, and without hesitation and requesting additional payment they went to work on building the part (which took them ~1hr). A week after the install, we asked someone to come out for a whining noise and some additional questions. The gentleman that came out not only explained how we can reduce/eliminate the whining noise due to us using a restrictive filter, but went ahead and checked over the furnace, fine-tuning gas pressure and walked us through setting up our existing thermostat to work better with our two-stage furnace based on our feedback. All heating companies can sell you the same equipment, it's the people interaction that sets them apart, and based on our experience Overlake Heating is amongst the best!