Black Lion Heating & Air Conditioning

installed a new 50a circuit for an EVSE unit. Timely scheduling, response, appointment on-time, pricing, quality of work, work efficiency. In and out in minimal time. No changes to estimate/cost. Best combination of cost, quality, reliability, workmanship, and safety/compliance. Personal opinion based on this experience.

I scheduled my entire holiday travel plans around my appointment that I had to make 5 weeks ago. Day of appointment they missed the original window given to me so I called them (they never called me day before to confirm the appointment was still on, per my original request).

When i called today to ask if i was still on the schedule they said my window was 12-2, so I rescheduled the rest of my day & gave them benefit of the doubt. When i scheduled i had a 10-12 noon window; I put it in my calendar immediately.

It's 5pm day of appt and no technician ever showed up. When someone has to deal with a 5 week lead time & has to call the company day of appointment to confirm if they're still coming, but they still don't show, then consider these RED FLAGS! I think they only want to install new units, not maintain them. If they call me back, reschedule, and show up I'll gladly update this review. Otherwise I have to find another company. Anyone know of a good HVAC tech company?

When I decided I wanted to get a mini split system for my townhome, I got three quotes. Reps from 3 different companies came to my house. Of the 3, Jamie from Black Lion was by FAR the most appealing. He was warm and knowledgeable and not pushy at all. The other reps kept trying to upsell me and were disparaging of other companies which was a huge turnoff for me. Jamie was able to beat the other quotes with even better equipment and an install the next day! The crew that came over for the install was incredible. I didn't catch all of their names but Kevin and Renzo were both really sweet and friendly. They did the work faster than expected which was great (I thought they might need to come back a second day) and I could tell the work was done really well. I am so so so pleased with the work and with Black Lion in general. Jamie is incredibly responsive to messages and I have recommended him and Black Lion to several friends already. The company was understaffed for a long time, hence the previous comments about difficulty with communication. This is NOT something I experienced. In fact, I asked Jamie about it and he was totally open about it being something they had discussed as a team and were working to improve. I am so glad I chose Black Lion for this service and I will definitely continue to sing their praises!

Black Lion used to provide high quality levels of service. Sadly, not anymore.

Had my recent annual service, and the tech did not put my ac unit back together properly and left it no longer working.

Despite calling them for a month, they would not even return my calls. I ended up fixing it myself.

When I finally spoke to someone in the office, they could not have cared less.

The tech also missed a blown fuse on one of my heat exchangers. Doesn’t get more basic than that, considering how much they charge for a simple, regular servicing.

I took the day off for my anual heat pump service that was scheduled by Samantha since early June for today (7/25/22). Not only was Black Lion a no show, no return calls or apology.

It obvious by the lack of professionalism and communication, Black Lion doesn't value return business.

Since early August I have left multiple emails and voicemails for Sara Miller and Benjamin Ward that have never been answered.

Update: 1/20/2023, still no return call or apologies. I don't recommend doing business with Blak Lion.

I bought a heat pump rated to operate down to 5 degree fahrenheit. Lately the temp has hovered around 35 degrees yet the unit is turning into an ice block inside and out. I called Black Lion, they said they only offer a 1 year warranty on a $5k unit unless you buy the $220 per year service plan. Even a diagnostic visit is $155 + any work that needs done. Bottom line, don't buy a heat pump expecting to save money; if you do choose to buy one, don't buy from Black Lion.

Joey and Cole did awesome job installing new water heater and new furnace! They came on time, did careful measurement, and finished the job quickly. They provided me concrete and helpful suggestions when I wanted to add new vent in the bedroom. They also helped me install Nest Thermostats while I was out for food. The only thing is they really shouldn't skip lunch for their hard work :)

Jamie also deserves an applause. He provided lots of advice when he came to get an estimate and he explained in very much details about different systems.

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It's been two years since my first review. I still strongly recommend to use their services. Mac came to do the maintenance today and went beyond and taught me so much about how air flow works in our house and what our furnace is capable of. Wish I could give 6 stars. Also shout out to Jamie who's always helpful and responsive.

I would give rating zero if google allows. Stay away from this dishonest and scamming business. They did no permit work and failed to provide even a permit application number after follow up for 7+ months after our ac installation even we have paid in full including permit cost. It is called scandal when a company charged customers for a service but they don’t deliver and not even responsive or simply provide a permit application number after multiple follow ups from customers for That long period, including their owners and governors. The installation is not subject to code and not meeting permit requirement. I have followed up with the city and they don’t receive any permit application for my AC installation from black lion and black lion is just constantly lying and keep fooling customers by saying follow up with their permit department. Not sure why this type of business and operation exists. To be fair, I have used black lion 8 years ago for ac installation and back then it was great. This type of business should be out of business to not hurt any customers safety and trust, most importantly, too scamming customers by charging customer for service they don’t deliver and constantly lying and pushing blames without providing a simple solution.

I had a heat pump and AC/heating unit installed in 2019. Since then something has broken every year (literally). High labor charges to come look at it for something that was just recently installed. The product is not good quality.
The people are nice enough and the office team is helpful. However, there is a disconnect with communication. When waiting for a part, they had the part at the warehouse, but never came to install until I called to ask what the holdup was. Another occasion, we had an appointment that they never showed up for and I had to call to find out what happened. Then had to be rescheduled for another 2 weeks out.

Update 2:
3 -> 1
It's been about a year and they still haven't managed to get the heat pump / AC working properly. In addition to their incompetence, their services is horrible. They rarely answer the phone, the don't return calls or service requests from their web site and in general give the impression that they are annoyed by their customers and that one should be grateful for them even giving the time of day. Had one no show (of course without any call from them or even an apology) and one 9:00AM scheduled visit show up at 4:00PM (again, no call or apology). It was a mistake using their services.

Update:
5->3 stars because of their service.
Had a problem during the winter (Furnace won't come on) and they weren't able to schedule anyone for over a week.
Now, our new AC isn't colling down the house well. I waited for a month for a technician and because the valve and unit were frozen, they have to wait for it to thaw. They scheduled a revisit in a week (i.e. be without AC for a week during a heatwave) after the unit thaws.
They are all nice and I believe they are doing their best, but the results are unsatisfactory. New AC isn't working and service takes forever.

I bought a heatpump from blacklion and had it installed yesterday.
Installation got postponed a few times, but I believe this is because of the supply chain problems and not their fault.
Their sales person was professional, gave me a few options and worked with me to overcome delivery problems. Their offer was competitive (got 2 other quotes)
Their installers were on time, professional and very courteous.
They were very transparent with what they are going to do and what to expect from the heatpump (vs. a furnace). Took care of things like caulking around the holes the made for the pipes or securing pipes well to the ceiling. Walked me through the various configuration options on the thermostat.
I am waiting for the permits and inspection, so can't comment on that aspect, but I'm very happy with all the rest