Airefco, Inc.

Wonderful staff when they are able to answer the phone. It seems that there is a big staffing problem and it is very difficult to get hold of someone. Two hour hold times are common even if you call in the morning.

***Editing my comment! This company has made a true 180 and is now making customer service their biggest priority. Anne is a gem and always answers the phone so positively. I love working with this company now, they are prompt when answering (no more long holds) and they really take care of our technicians. Thank you, Airefco!

They refused to sell a simple ignitor to an electrical company. Stupid policy

Really slow service, we ordered even a day ahead expecting it to be ready the next day and still not ready on will call. They need to have a better customer service and to be better organized.

Literally faster for me to drive here and ask if they have a part than for me to call.

They dont order the parts we ask for half the time.

Quality distributor who cares about their contractors. They employ a dependable and hard working staff who will ensure your needs are met. Keep up the good work, I appreciate it!

They have made an effort in the past year or so to improve their level of customer service/attitude and it shows. They get me the answers I need and I can rely on them to call me back.

Didn't have what I was looking for on an old heater, but were very helpful in helping me with options to find the parts.

They always have my deliveries pulled and ready for pick up.

Customer service is really poor takes a long time to get anything,

Takes too long to pick up your order