Black Lion Heating & Air Conditioning

I requested trouble shooting services through email and had almost immediate response from Kirsten at Black lion indicating that she could have someone out that same day.
The technician Jeff arrived at the appointed time, evaluated the furnace, establish to my satisfaction that the furnace was in very poor condition. Jeff prepared a proposal on the spot for a New furnace, contacted his installation supervisor and was able to make arrangements for the installation of the new furnace the following morning.
The following morning Jesse arrived with the new furnace and single handed he completed the work by 11 AM that same day.
These three people that I worked with at Black lion more than exceeded my customer service expectations. They were all knowledgeable and helpful.
Final inspection of the installation has yet to be completed but I do not anticipate any problems. I am very pleased to recommend this firm
E Moffet

Black Lion installed a HVAC unit for us last June (2016). It was a surprisingly efficient process and we loved working with their team! We signed up for the Precision Tune-Up so they were here again to get us ready for fall/winter. Again, a smooth, thorough process. Thank you!

Nick arrived and quickly determined that the thermostat needed to be replaced. He stated that the new thermostat would be $420. I told him that seemed really expensive, but it was either take it or leave it. Final bill was $560 for an hours work and the thermostat. The exact same thermostat with the same warranty is available online for $120 to $150
I feel that I was ripped off and won't use or recommend Black Lion again

Black Lion has always responded in a timely fashion and do good work. I have used them three times for various projects including AC installation and a 240 outlet for electric car charging. They came for a urgent project when another company bailed. I recommend them highly.

I have mixed reviews so I would give half of 5 stars because we have had fine experience with just repairs however
Last Week we had a new furnace installed and smelled smells for 5 days before we agreed this was more than just new furnace smell- I called PSE and the guy came to see the installer did NOT tighten a bolt causing a gas leak smell. We were not expecting that from a new furnace install! I called and left feedback with the business the day after PSE came.
It is imparative people should check over their work so we will choose another company next time.

Called to get a quote on installing new furnace with heat pump. They told me I needed to install a new electrical panel first because mine was full. Before they installed it, they had me make changes to the closet so that it would meet code. But, after the new panel was installed, it failed inspection and they left me hanging out to dry and threatened me with fines if I didn’t fix it. I tried to ask for more information because I had fixed it the way they told me to before installation started. Then, they told me about a different set of standards that the inspector quoted to them. Bottom line, don’t trust their electricians to understand the codes. Read it for yourself and have something in writing.

We have had BL replace our heat exchange unit and install an air condition unit. Each time they were on time and left a clean work area. This last time was a warranty issue that a less honest business could have charged me and I would not have known the difference. The help has always been very courteous. Thank you B, we will use you again.

I am writing to thank you for the annual maintenance you arranged, and to especially thank you for sending Scott Lane to be the service technician. I want you to know you have an exceptional employee. His calm, patient manner was a great help to me when I expressed my frustration related to the issues with the new system. His knowledge of the furnace and heat pump and his remarkable problem-solving abilities are excellent. If the quality of a firm's employees is an indication of future success, then Black Lion has a very bright future.

My furnace had stopped working after my wife had moved the furnace door to try and clean the air filter.
I had explained this issue of furnace not igniting had happened before, but was not aware of how the previous technician had fixed it. I personally had googled the flashing 3 times status light and told him that the manual said a limit switch issue.
The technician immediately got his flash light out and pointed to a potential oil leak on the motor. He suggested replacing it at the cost of $600, and two other parts at total cost of $1500. He said he wasn't confident it would still fix the problem. Then he started saying that a 12 year old furnace should be replaced by a $4000 one.

I decided to get a second opinion. The competing company came out, listened to my diagnosis, then located the limit switch and pushed it in and the furnace was operational.
With the weather forecast for snow the next day and a two year old daughter, I wasn't happy that the technician wasn't able to diagnose what seems to be a simple thing to find on Google/YouTube.

I thought I had finally found a company I could trust to maintain my furnace and air conditioning. They did a great job last year in replacing our air conditioner so I had them out this year to maintain my HVAC system. The technician first decided to use my bathroom and stunk it up right before I had guest coming over. It was the first appointment of the day so you would think he could take care of his business at home or at the office before coming to my home.

Then, I was told we needed to replace the capacitor and furnace blower motor, which amounted to a $1000 repair. It felt like a pushy sales situation, but what are you going to do when you make arrangements for an annual maintenance and the "trusted" technician says it needs to be replaced? He made it sound like it could fail at any time and we don't want that to happen when the weather is so hot out, so I reluctantly decided to move forward.

The motor looked to me like a $100 motor and he said it would take minutes to replace it so there was basically no additional labor involved. Sure enough, I searched the internet for the motor using the exact model number and found that it retails for $100-225. I feel like I have been ripped off and I don't plan to use this company again in the future.