Black Lion Heating & Air Conditioning

Oustanding, I repeat, OUTSTANDING service. We needed a C vent to get fixed since it had a hole. It is connected to our furnace and water tank. Quick back story......in describing what we needed to other heating companies, many said they didn't know how to do it. Then......we had this other one company come out, offer an outrageous solution for something else we did not need. Finally, per the suggestion of Arrow Insulation (another FANTASTIC company), we called Black Lion per their suggestion. Luckily they came as quick as the next day. Brad our technician was awesome, kind, professional, knowledgeable, helpful attitude, taught us a lot, went above and beyond in inspecting the whole situation and met our needs. Fantastic company. Super reliable. Highly recommend. Terrific and caring service for fair prices. Will use them again in the future! Thank you Black Lion! We couldn't ask for a more perfect service today. You guys are the best!

If I were rating just the technician he would get 5 stars. He was professional, courteous and efficient.
As far a Black Lion as an organization, unless I have to for warranty purposes, I will not use them again - zero stars
I called on a Thursday morning after our 6 year old furnace (installed by Black Lion) would not work. Was told that Monday noon (4+ days) was the soonest they would come. (Night time temperatures were in the 30’s) I explained we had no furnace heat and asked if something could be done sooner. I was told sorry that was the earliest. I then verified that since I had purchased the furnace from Black Lion parts and labor were covered under warranty at no cost. I was told yes. This tracked with what we were told when they originally installed the furnace in November 2016.
A day later on Friday, I received a call from Black Lion verifying the Monday appointment. Again I asked if both parts and labor were covered as Black Lion had installed the furnace and was told yes.

In the end I was charged $195 for diagnostic fee, $255 for an hour of labor. No charge for the broken inducer.

It took the technician less than 10 minutes to open the furnace, read the error code and determine the inducer was ceased.
The technician completed the inducer installation in less than 30 minutes. He also pointed out that the exhaust piping in the furnace was incorrectly installed (by Black Lion) so he fixed that at no additional charge. In the end I paid $490+ for labor that took less than 30 minutes which I had been told at the time of purchase and when I called was covered under warranty.

Black lion installed central AC for us in 2021, we had constant issues and both 2022 summer and now 2023 summer, the system just fails to cool. They have not sent anyone for regular service as well. What a waste… :(

Had new high efficiency furnace installed and company installed the exhaust and intake pipes incorrectly. The exhaust pipe was dripping water into the attic as well as blowing the exhaust steam into the attic space. After a section of the ceiling collapsed I called Black Lion and a technician came out to evaluate the situation and stated the exhaust and intake pipes were installed incorrectly, the exhaust pipe was venting into the attic rather than outside the home. The technician fixed the issue on the time of evaluation. However, there was extensive mold damage to the attic space and eventual water damage that caused a section of the ceiling to collapse (repair is estimated to be $8,400). In working with Black Lion to have a resolution to the mold damage to the attic and ceiling they have denied any wrong doing with the installation due to roofers installing a new roof and claiming that the roofers must have done something to alter the functioning of the furnace installation. No one has touched the furnace since it was installed by Black Lion. They have chosen to not take responsibility for the incorrect installation.

This was a repair call for a new gas furnace and heat pump retrofitted installation within the first month of installation by Black Lion. The gas furnace was issuing error alerts through the online monitoring system. Turns out the furnace sagged a bit after installation, so that one of the right-angle ductworks started accumulating condensation water which the pump could not evacuate. In turn the fan system detected an obstruction in the way (the standing water), so it triggered the alert.
The root cause is a mistake in installation and lack of thorough testing by the Black Lion installation team. But the Black Lion service team correctly identified and resolved the error entirely under warranty. The resolution was simply to lift up the furnace back in the proper alignment with additional support straps.

The second issue is that the new system was prioritizing the gas furnace over the heat pump, even when both the exterior temperature was suitable for heat pump operation and there was not a significant temperature gap to catch up. As a result, the daily running cost monitor was showing a 5x gas cost over the electrical cost when not user-overridden to force the heat pump to operate solo. I.e., the system was not running efficiently. The root cause is faulty programing logic by Bryant. The issue was compounded by the lack of testing by the installation team. The repair technician from Black Lion was able to mitigate the issue through clever tweaking of the temperature block thresholds to force the system to operate the heat pump exclusively when within ideal outside temperature range.

Was upsold on a bryant/carrier heat pump and furnace 2018. Since then, had several floods in my utility room. First due to poor electrical; techs installed an outlet for pump tied to a gfi amp that could not carry load. Subsequent fix by qualified electrician. Now I have floods because gravity drain from fins goes straight to the floor on cooling. Suspect because there was no catch pan installed. Figure the "furnace filter" might have obviated that (act as diffuser), but installers did NOT use horizontal furnace filter, installed plumbing over its access, relying on previously installed side electrostatic filter (that they disabled; though I ask them not to do that as I have allergies). Notified Black Lion on previous service; no action taken by management.

Thank you Black Lion for providing great service to our almost 50 year old furnace. Mac, the technician, quickly identified and solved the problem. We were at our wits end trying to find someone who would service such an old furnace and he went above and beyond. Hope to purchase the new furnace from you soon!

Outstanding service! Black Lion does what they say they will do, which may be rare these days!

In Dec 2021, Black Lion installed a new HVAC system for us. Unfortunately, the new system did not warm our house adequately. When it was cold outside, our indoor temps did not get above the lower- or mid-60s. Black Lion was extremely diligent about sending service techs out to analyze the situation and even sending manufacturer's reps out to provide their expertise. By summer 2022, Black Lion determined that the manufacturer had over-promised and under-delivered on this new unit -- a problem that's not unusual.

What Black Lion did next was unusual, in my book: They volunteered to replace the entire system with a better one, at no cost. They did not scrimp in any way, replacing everything including the thermostat. Throughout this process, their communications were professional, their service techs were diligent, and now we have a new HVAC system that works the way it should. Kudos to Black Lion and sales mgr Jamie Khorrami for providing superb service and delivering what you'd expect when you buy a new HVAC system.

I have been a customer for 9 years. Replaced the furnace 2 times now. First Bryant replacement due to fatigue of old one. 2nd replacement due to faulty Bryant unit according to Black Lion. Also added AC unit. Then replace AC unit with heating pump AC combo. Spent over $50k with $36k over the last 2years. Annual servicing. This past year has been awful service and again faulty equipment. Lack of care or response by Black Lion. Never replaced filters or dropped off spare filters that I paid. I have been completely ripped off. Sent emails to Bryant and looking for a new HVAC company to fix out system. Barely heated the house before Christmas when it was cold. Never have written a review this poor in my life but felt the need to make others aware.

Follow up! A Bryant recommend residential HVAC contractor came out and inspected my furnace and Heat pump/Air conditioner. They immediately determined the installation was not to specifications and incomplete. Top of the line 3stage most efficient furnace for large home with top of the line heat pump AC. Filter box was too small and furnace mounted on the floor instead of on top of a box spacer. Thus too little or no proper air returns with a small filter box and a too thin/small filter. Furnace was sped up to push as hard as it could due to constriction causing lots of wear and tear and energy consumption. A twisting condenser piping for water is problematic. But the topper is that the gas was turned off thus only the heat pump running. Starting at 40degree weather and below little to no heat produced in the house. Huge issue in our weather. Finally they never calibrated the gas output which would cause the furnace to overheat at the setting found. Might explain not turning on the gas. Beware! I’m on an annual service agreement and was a great trusting customer. Learned my lesson and it’ll cost me big to repair and fix the installation to correct specifications. Never received a call back from Black Lion and they cancelled multiple appointments. Maybe they knew it was a mess and thus completely avoided me. Don’t want this to happen to anyone else.

Had an AC installed. Great experience. The sales guy who came to our house talked us through the pros and cons of several models. We got two other quotes, and this was the best price. Crew arrived on time , completed the work, and cleaned up thoroughly.