The technician Rey showed up on time and did a quick and through job tuning up my system. I would definitely recommend Bruce Mechanical to friends and family.
The technician Martin Garcia that came out to check my system was very professional and fast! I loved the service and will keep calling them when i need my system serviced
I called their office with some questions and received great customer service from front office staff member Kaylene! She was knowledgeable & professional
My AC kept turning on and off. Bruce came out and removed a safety switch in the attic that they said we didn’t need, because we had 2. I had called them to verify this info, because my mother lives there and she didn’t understand why that would have anything to do with it turning on/off. 3 weeks later the AC still turns off and then on, an hour or two later. Because my 80 yr old mother lives there, I thought it was just her getting confused until I was there one day. I called Bruce to tell them the SAME issue was happening and could they send me the invoice of what they did. She agreed and took my address. She did not offer for a tech to come take a look again, didn’t offer any explanation, nothing. Very disappointed in the tech and the office staff who answered my call.
I want to update my review, I called back and talked with someone completely different and got a completely different response. She heard me and listened and is willing to help resolve the problem. This is the ‘Bruce’ that we’ve known for years, Thank You Jennifer for your attention!
Jeane Foster
Always professional and always arrives within time given. Richard and new tech, Jamie answered all questions, were courteous and knowledgeable.
Sarah Robertson
The technician Rey showed up on time and did a quick and through job tuning up my system. I would definitely recommend Bruce Mechanical to friends and family.
Contessa Morcello
Very helpful staff! Well educated in their job field which put me at ease for the repair. Punctual and finished in a timely manner.
Alex Balbuena
The technician Martin Garcia that came out to check my system was very professional and fast! I loved the service and will keep calling them when i need my system serviced
Pete jello
I called their office with some questions and received great customer service from front office staff member Kaylene! She was knowledgeable & professional
Rosario Smith
Kaylene has great customer service skills. She was very pleasant to talk to and also very informative!
Victor Garcia
Luis Pio with Bruce Mechanic did a amazing job, very professional I would highly recommend any services that they offer.
ps: Give this man a raise!
Julie Hummel
My AC kept turning on and off. Bruce came out and removed a safety switch in the attic that they said we didn’t need, because we had 2. I had called them to verify this info, because my mother lives there and she didn’t understand why that would have anything to do with it turning on/off. 3 weeks later the AC still turns off and then on, an hour or two later. Because my 80 yr old mother lives there, I thought it was just her getting confused until I was there one day. I called Bruce to tell them the SAME issue was happening and could they send me the invoice of what they did. She agreed and took my address. She did not offer for a tech to come take a look again, didn’t offer any explanation, nothing. Very disappointed in the tech and the office staff who answered my call.
I want to update my review, I called back and talked with someone completely different and got a completely different response. She heard me and listened and is willing to help resolve the problem. This is the ‘Bruce’ that we’ve known for years, Thank You Jennifer for your attention!
Brandon
Great quick service, Martin was very polite and knowledgeable! I would definitely recommend to anyone!
Amanda Howard
Randal fixed our HVAC system and he did a great job. We will always request Randal in the future.