Design Comfort

I have been impressed by the good service this company had provided for me. They arrived timely, and solved the issue.

It's been over a year since Design Comfort worked on my air conditioner to get it going, and it's been working great ever since.

Eric has been a person of integrity that I wouldn't hesitate to use his services again.

Our service technician was on time, friendly and did a great job. He was thorough but was done in a timely manner, cleaning up after himself and taking our old filter out to the trash on his way out. The scheduler is always nice and helpful anytime that I have had questions or concerns. I love working with Design Comfort and don't ever worry that my furnace isn't functioning properly.

My furnace broke in the middle of winter, but we only needed it to last two more months because of a home rebuild. They were very transparent with pricing and helped us think through replacing vs a somewhat expensive repair. I was impressed that they recommended the option that was less profitable for them. That degree of care for customer over profit will bring me back to them the next time I need any type of service they cover.

I have used Design Comfort for both install and repair for many years always excellent service. Latest furnace repair done by James was outstanding, from tracking down the part to the actual repair.

My AC went out late on a (hot) day when lots of other people were having problems too. Design Comfort sent Matt out late in the evening. He diagnosed the problem correctly, explained it to me clearly, installed a new part he had in the van, and had my AC repaired. Great service.

My experience with Design Comfort has always been very positive. They arrive at the scheduled time, and provide written estimates when replacing an air conditioner, furnace, or water heater. Ryan is my favorite installer. He takes the time needed to do the work well and explains what he is doing and why.

I love Design Comfort. My family has been customers for about 20 years. I just put in a new furnace and air conditioner. Mark went to a home owners association meeting with me to get permission for a high efficiency furnace. He brought a representative from Lenox to help explain the need for new ventilation. Ben was the main installer. He stayed at my place for over 12 hours to make sure I had heat the first night. Ryan helped him when they used a crane to put the air conditioner on the roof and Ryan and Mike came back to do my walk through and finish up some details. All the team members were engaging. They answered all my questions and explained the new systems. Denise offered to send me the paperwork I need to apply for my efficiency rebate and she and Mark both offered to help me if I have any problems with rebate. We lived in Holladay when we became customers but now I wouldn't go anywhere else even though I live in Sandy. Thank you Design Comfort for proving to me that customer service is not dead.

My heat was not working. The technician arrived and I told him what has been the problem in the past. He did not fix it and told me I needed a new furnace. Charged me $225. I called another company, told them the same thing and it was fixed for $75. Design Comfort promised to refund me part of the $225 but did not.

Design Comfort provides honest, quality service. Brendon, the technician who completed the tune-up service today did a thorough job replacing a part and cleaning the unit . He was friendly and willing to answer questions and explain things. Timely and respectful of property and house.

Dishonest and expensive. Don't know how they became a contracted vendor for Rocky Mountain Power. In June, they agreed to do a performance test and tune up. After the test and tune up, I was told I needed to have a condenser replaced for almost $1,000. Are you kidding me? My air conditioner was working great and still has worked great throughout the whole summer. I just thought it was time for a tune up. I asked what the technician did for the tune up and he couldn't give me a clear answer of what he actually did. So, I paid $217 for a "tune up" and performance test to have them tell me I needed to pay $1,000 for a condenser. Of course I didn't pay $1,000 and the AC is still working great. They are simply ripping people off with their agreement with Rocky Mountain Power. Never use them.