Campbell Appliance Heating and Air

David came and inspected the washing machine and said it had to have a drain replaced: it would cost $368 so I at first agreed after clarifying that the $368 includes the $129 service fee. David said yes so he asked how I would pay. I said it’s $368 and I said I will only pay half and so he says okay $198 and I said that’s not half. He said the total is $398 including tax and I said that’s more than 10% he said yes. So, to fix my washing machine it’s going to cost $400 that’s half the cost of a new one. I opted out and paid the $139 service that was quoted as $129 I guess because of tax. When you quote a service fee it should include tax. Do you understand how $140 is a lot of money right now and my washing machine is still broken. How can a drain part and labor cost $400! Ridiculous

The service guys were very friendly and quickly diagnosed my issue. I chose to not make the repairs due to cost issues. $750.00 is just a little too pricey to replace a compressor for me when I can pick up a new refrigerator for about $1200.00. Nothing bad to say about the guys nor the company, they have bills to pay too.

Telephone service excellent. Spokesperson polite, understanding, and helpful. He was able to schedule service call on the same day. Technician, Joshua, polite, professional, and a great listener. He accessed, diagnosed, gave plan of repair with costs estimates all in a timely manner. He also is a dog and animal lover which you must if you visit my home. Best customer service and care received in very long time! Thank you and will highly recommend anytime

My experience for this repair was a bit challenging, had to special order a control module. The first part we received was defective, so they had to reorder the part (I understand things happen) this part took another week to get in. Steve explained this to me, I was not happy but he had no control of availability of the part. When the part arrived Steve sent his techs out to complete the repair, now my dryer is working fine at this point. The entire time for the repair took approx a month I had to take my wife to the laundromat to do laundry during this time, not a pleasurable experience! All seems to be good now, and I want to thank Campbell Appliance, Steve, Josh for trying to make my experience positive. I would recommend Campbell Appliance for any of your Appliance repair needs. Thank you.

THANK YOU SO MUCH. This technician came in and went right to work. Got my washing machine fixed and balanced. I will definitely use them again and recommend them to friends and family

So far, so good. Waiting on my insurance to approve the repair. They were prompt and very explicit with the work they do. I trust your company. Thanks.

diagnosed the leak and noise my dishwasher was making in a mere 5 minutes. Took two weeks to get back out with expensive part. Installed it, and waited maybe 10 minutes after starting it. Told me all was good. NOPE!!! Still leaking! Maybe they need to spend a little more time investigating!

It took 3 & 1/2 weeks to get right parts and fix washing machine. Communication with office was poor and lacking in timely response. We had to call multiple times to find out reason for delays.

Definitely will use this company again. Technicians on both occasions arrived exactly within the timeframe. They provided me they keep you updated via text message. My washer is working again and I am a happy camper will definitely recommend also technicians were extremely professional.

I find this business to be very unprofessional. They came to look at the microwave on January 5th and said they needed to order a part. They brought the part and installed it, only for it to not work. Joshua said he needed to take it to the shop and work on it, unfortunately I was not told he would only be working on it on the weekends. Today is March 16th, I do not have my microwave nor have I heard from them. I have tried calling several times and talked to Steve, only to get the runaround from him. I have had them work on other appliances with decent satisfaction so I have no idea what has happened to this business. If you can’t get to something, it is your responsibility to call your customer and let them know what is going on, to just ignore them, it is very bad business. Will I ever use them again, the answer is no. To make matters worse, I had to pay half down on the part, it looks like I’ll never see this money again nor my microwave, for which they still have. After almost 2 1/2 months, this customer is definitely out of patience.