Scott Heating, Cooling & Plumbing

The worst thing a family wants during a heat wave is for the HVAC unit to go out. Last Saturday we woke to a hot house and the air was not blowing cool at all. My sister in law recommended Scott and I immediately called and made an appointment for Monday morning between 0800 and 1100. Steven, the technician called me at approximately 0930 and told me he was twenty minutes away. Twenty minutes later Steven was knocking at my door. After some troubleshooting and quick diagnosis, Steven gave me the bad news and the good news. Long story short. Steven showed up by himself on Wednesday to install some large and intricate parts for my HVAC which were covered by warranty, thank God. As always when it comes to large repairs, on Monday I did some research and checked out the competitors and I am glad that I trusted Scott with these repairs. By noon on Wednesday the Air was blowing "cold" once again. I will definitely recommend Scott to friends and Family for future HVAC and plumbing needs.
p.s. Scott Management Team: Steven is a true asset to your company and if all of your employees are this well trained and knowledgeable your success is certain.

Clavo Martinez

After having issues at our daycare and have 2 other companies show up and blow smoke, I decided to call Scott’s. I was treated fairly, they understood the importance of getting issue resolved and sent someone out ASAP, they found the issue and had to order the part, they were out very next day, repaired the issue, and got use back up and going, that says it all!!! Other companies did not offer to expedite the parts and it took them 3 trips out to center to finally find the issue, 800.00 later I’m calling Scott’s they went out and verified the issue immediately and did all they could to help me. I would highly recommend Scott’s heating and cooling. They have my trust, being in the childcare business a/c and heat are a must!!! My kids are not going home looking like little tomatoes anymore. As for the other 2 companies I am respectful and I know karma will follow them( good luck)

I rent out a house in El Paso. I have had 3 companies improperly diagnose my HVAC system. Scott’s technician found and fixed my issue. This company as a hole is professional, punctual, knowledgeable and experienced. I recommend to anyone that is having issues of any kind. Solid 5 out of 5.

We recently had a plumbing nightmare which started with an under slab leak. The repair to correct the leak problem performed by another company resulted in a situation where hot water was coming from cold water faucets if it came at all and alternatively the cold would come from the hot water side if at all. Even had hot water going to a toilet! At any rate we had a mess. We called Scott's and the plumber Danny came out and diagnosed the problem that resulted in rerouting the entire water system. Danny gave us a fair estimate for the repairs. He even recommended we consult with the plumbing company that repaired the original leak to see if they would correct the problem caused by the leak repair. That was a deadended attempt. So we hired Scott's to do the extensive repair work. Bottom line, Danny, came with his crew and began working at 0830 and stayed until 10pm to complete the work. Danny is the nicest, most friendly, polite and professional young man we have done business with in our 30 years living in El Paso. We will never use another plumbing service in El Paso. The office staff were just as professional and a pleasure to work with. Thank you Danny and Scott's for your help in correcting our nightmare! And Danny deserves a pay raise!

My wife called for a quote for our gas lines on Monday. We mentioned that we needed the gas lines fixed because we have been without hot water for the past 4th months .They came that Monday and looked at our lines and advised they would give us a quote the following day. It’s been a whole week and we had to call them and spoke to Albert and he said that he needed to sit down with his plumber and get a quote. This was supposed to be done since Tuesday so I’m not sure why that wasn’t done when told. Albert advised he would call us back in 20 min and 2 hrs later we had to call back. We spoke to Lola and she said he stepped out and to call back in an hr if we didn’t get a call back. It is super unprofessional to have customers wait and then not get a callback or a response .

Wow As a military retiree now working for NASA. Scott heating &cooling is all about professionalism and you'll receive very detailed quality work. I'm so happy to say, Scott Heating and cooling met and exceeded my Expectations 100%. Like anyone would be I was nervous about the whole project of installing a mini split in my home theater that required cutting into the home. My home was built with 2 stand alone A/C- heating units. the theater room is huge and only has one vent(built 2012)REALLY? Well we had to do something to make a Room designed for comfort more enjoyable for what would be the point of having home theater room. Making the decision on who I would hire to do the install for a mini split would be very difficult being I only got one shot with whom ever I chose to get it right. Well I must say, after seeing scott doing some Charity work for a local housing projects here in El Paso I was truly overwhelmed and I didn't even need but one quote which was scott heating & cooling for my project. I most say, boy did I get it right going with scott. The Estimates are honest and their techs delivered top quality, professionalism and truly leaving your home very clean once the project is complete. They'll explain how everything will be done before they even start also informing you, your home will meet or exceed the code compliance within the city Also they'll inform you that you're getting a permit which also included a city inspector to sign off with a pass or failure inspection. Well everything passed without fail, Scott heating & cooling even give me a military discount. Now how respectful is that!! Now for how well scott heating & cooling is established, how many businesses well tell you no payment is required until you are completely satisfied with the work that was conducted within your home.. Thx Sam the A/C advisor and Bryant and your co-working just a overall outstanding incredible company.. even my outside exhaust was custom installed to Compliment our home. As being military Retired a company like scott heating & cooling made me proud to have served our wonderful nation and they always tell you thanks for serving and not only do they say it but they show it with the quality and their wonderful military discount. I was never pressured to overspend on things I didn't need. Infact the price was so nice that I chose to go with a Trane mini split and my must have was to be able to use the unit by way of wifi. To my surprise scott heating & cooling Comminated my request. Bottom line if you want it done right with a seal of approval from the city scott heating & cooling is a must have company for your projects. No need to try and get them to lower their price for they well already quote you a wonderful price that you'll love. Thx guys

Really bad service, come and collect the money for diagnostic only doesn’t do anything to fix the problem and everytime we callback to check they gave us an empty promise with the reason that “ we’re working on the quote “ the quote that took us over a month??? How professional????

Very satisfied with the customer service and the AC repair. Chad was the technician that came out on a Saturday. My 3 amp fuse kept popping on the AC circuit board. He found a part that connects to the main disconnect that had failed.

Professional, polite and was a wealth of information. Will definitely hire them for future service.

Christian Perez was on time and very professional...He was very patient with all the questions we had for him...We will continue to have our Heating and AC service with Scott Heating,Cooling...We have been using Scott for atleast 5 yrs...Strongly recommend them! We are happy customers....

they lost my appointment for furnace safety check. and when i called to find out why they didnt show and didn't call , i got bounced around a couple of times and had to repeatedly answer same questions. seems like a very unorganized front office. i won't try them again. the big zero.