AirOne Heating and Air Conditioning

Techs J P and Logan were excellent. Courteous quick and knowledgeable. AirOne employees always are. Lance gave options to chose from and new AC condenser and air handler were ordered and installed in 3days.

Great service

Replaced a vent in a very high spot. Former vent was damaged in a hail storm. Very professional.

Lance and Sheila are very knowledgeable and friendly, they take great care in educating their customers and building long term relationships to save their customers money and ensure the highest quality of life from their HVAC units.

UPDATE: I had Jon Wayne Heating and Air come out. Their technician pointed out that the tube was dangling from the blower to the pressure switch. He reattached it, we turned on the thermostat to call for heat, and just like that - it worked. The best part, the trip was a $29 service charge fee. So in the end, the pressure switch did not need to be swapped out (it was just fine) and I did not need to pay $400 for repairs. And to the Service Manager, I attached the photo of the Jon Wayne service invoice and the technician's comments for your consideration.

ORIGINAL REVIEW:
I had a technician visit the house for a furnace that stopped working ($79 for the visit) and present me with the lowest cost option of $400 as the bare minimum repair. Now keep in mind, the $79 applies to the $400 if you go forward with the repairs...

I asked for the part that was malfunctioning - to understand the price - and he said he would go to his vehicle and come back in and go over it. He left. That was a Friday afternoon. I called the shop first thing Monday morning to talk with the Service Manager, Johnny. He explained it was a pressure switch that needed to be replaced. An OEM pressure switch for a Goodman furnace is about $15 without shipping. I couldn't get him to share the parts he was including in that $400 price. He gave me a line about how it's just how they price.

In this case, I would have been paying about $385 for about an hour of labor and $15 to replace the faulty pressure switch.

I cancelled the repair and opted to pay the $79 for their diagnosis.

Look for a more transparent business out there. That kind of margin on labor is outrageous.

AirOne in San Marcos did a great job installing a new system in Kyle. They also repaired our other AC/Heating unit. AirOne has done some work for me and a few of my neighbors. Lance and his staff are always professional, quick and courteous. They know what they're doing. Great job! We will definitely use them again! The only reason I don't give 5 stars is because I'm not a fan of having to pay so much for a diagnosis. I understand they have to pay the tech's time and have overhead costs, but then I feel obligated to use that company that does the diagnosing otherwise I lose that fee. I wouldn't mind paying at all if the cost wasn't so high, then I could compare with other companies on the price of the repair, that's all. This applies to ALL companies that charge that fee. But AirOne DOES do a great job!

The service was great but the price was ridiculous.

Lance came out on a holiday and had my AC up and running in under 30 minutes. I have been using Air One for many years now and they are fantastic. Highly recommend them, always friendly, professional and responsive.

Nicolas was very knowledgeable and help me understand the problem with my unit and my options. Thanks.

I had an excellent experience with the staff. I called in the afternoon in mid June with an AC not cooling properly. They said the earliest appointment was going to be the next day in the afternoon. Being the busy season that was to be expected. Before 9am the next day I got a call back saying there was a cancellation and would I want to bump up the appointment. The technician was there in less than 10 minutes. Very polite and knowledgeable. He showed me what the problem was before fixing it and was fast and efficient in his work. They have since come back on a maintenance service call and again I was very pleased with their work. I would recommend this company to anyone.

Just kind of a scummy experience dealing with Lance. My blower was out and had them fix it. He presents a list of options to choose from. I chose the "bandaid' (his term). He had recommended redoing the entire HVAC system along with some other expensive options. Just got the blower fixed for $1,463.00. Cost of blower was 533.12. So labor for 2 hours was roughly $1,000? I won't use them again.