AirOne Heating and Air Conditioning

I am extremely grateful to Air One. The technicians and the owner went out of their way to assist me with a difficult situation. I had a air conditioner installed by another company that was incorrectly installed. Air One assisted me in analyzing the system and giving me the information I needed to correct the situation. The owner, Lance, came by a second time to look again at a situation to make sure that I knew everything that needed to be corrected with the system. The company is customer-oriented, trustworthy, and provide excellent follow up and customer care.

From what I can remember, they did a great, simple service for my parents a while ago. I’m writing this time to talk about their awesome approach to service and reaching out to their community. They gave us a wonderful, cute surprise to welcome the spring recently, and it really made me think of how invested they are as a small local business. We’ll be counting on them for future HVAC needs.

I've used AirOne for years to repair and maintain the HVAC units in my property. They are a one stop shop and always respond super quickly with expert repair, at a fair price. I recommend AirOne for all of your heating and cooling needs!

So professional every step of the way
Honest opinion of the work needed and understanding of my concerns
The most polite young man I have met in a long time!! I will definitely use them again if needed. Thank you

Happy Thanksgiving. Over one of our unexpected cold fronts our heater went out. I had heard of airone and decided to give them a call. This was on a Saturday and were able to send someone out the same day. Keith who was my technician was very professional and nice, once he found the problem he ensured me he would follow up when the necessary parts arrived. 2 days later he was at my home replacing faulty parts. I just want to say these guys are experienced and truly care to help you.

I recently had AirOne provide a second diagnostic of my AC system after not being completely satisfied with the ‘tune-up’ service I received from another HVAC contractor. What made me decide to go with AirOne for a second opinion was the exceptional customer service I received from their rep, Sheila. I called on multiple occasions and not once did I feel rushed or pressured. She was courteous, accommodating and listened to my AC concerns and when no other place wanted to give me a general estimate on the suggested repairs I was told I needed, Sheila was willing to at least give me a ball park cost. In addition, Sheila and their service manager did some research on my equipment because I did not have any paperwork from the original HVAC contractor who installed my indoor AC unit. This was even before I had AirOne come out. In other words, AirOne is a company that will work with you. The ballpark cost provided by their service manager was also very competitive.

Customer service excellence didn’t stop there. Their technician was friendly, courteous and took the time to actively listen to my concerns and answer any questions I had. And I had plenty! He also took the time to figure out an issue with the compressor. The owner, Lance, came to my home a few days later to provide a courtesy evaluation of my ductwork and an estimate for various replacement options for my AC unit. Lance is very polite, personable and professional but not pushy. He was patient in answering my questions and providing me with a lot of good information. He left me with a packet which I have read through and will keep for future reference when I am ready to replace my AC unit and ductwork.

There are several local HVAC contractors who have a rating above 4.0 and it can be difficult to choose one unless you are willing to pay each company to come out to diagnose your system. If you want exceptional customer service, folks who are willing to work with you, willing to take the time to find out what is wrong with your system AND willing to take the time to actually explain it and answer your questions, I highly recommend giving AirOne an opportunity to earn your business!

My A/C went out the Sunday before Memorial Day. Called several different Air Conditioning company's in the area. Before calling Air One only one would answer the phone and they couldn't repair it till Tuesday, this was on a Sunday. Called AirOne and not only did the answer the phone they came out within a few hours.

Within a few hours J.P one of the servicemen arrived at my home. He assessed the problem and within the hour had my air conditioner up and running. In the future I will be recommending AirOne to my friends and clients. Very grateful to have a business with such great customer service.

Came right away! Excellent service.

John Paul was very thorough. It was our annual checkup. He checked everything and kept us informed on every step he took and explained all our options in detail. I highly recommend this technician and this company. Thank you!

The Air-One team was professional, thorough & courteous. Thank you!