5 Star HVAC Contractors

Wow! We had a technician come over to give us a quote within hours from our call. He was professional and took the extra step to verify that our old unit was what we assumed it was. He sent us a quote immediately. We will gather a couple more quote as this is a big purchase, but regardless I am very happy with the tech who came out.

Excellent service and follow up. Entire crew was knowledgeable, friendly and polite. Installation was seamless, complete and they left the area cleaner then when they started. 5Star is our new go to service if/when needed. Also impressive was the fact that the main office kept us advised via text message what to expect and at what stage the installation was at. They more then earned their name, '5Star'...

5 Star stepped in during an excessive heat wave in 2023 after our warranty-supplied company only partially fixed the problem (never checking that the air was cooling before they left). When I called to tell them they hadn't fixed the full extent of the issue, I was told they'd try to get me in sometime the next week (this is after it took almost the entire week to navigate the warranty system and get them out in the first place).

Left with few options, I started calling companies and started with 5 Star. They sent out their techs to look at the issue the same day I called, they diagnosed the issue and said they'd send their team out the next day (a Sunday) as it was going to require replacing the entire system.

In the meantime they loaned us a portable window unit to cool our bedroom so we could at least sleep in comfort...after a week of living in a humid sweltering box, this bit of generosity was a God-send.

Yes we had to pay out of pocket, but the great workmanship (they shored up our ducts in the garage which were a mess and even leaking some), peace of mind of knowing it was done right and checked, along with the immediate positive results justify the cost.

I hope this system lasts for a long time, but I'll be calling 5 Star if I need service in the future.

Had a really good experience with 5 star! They were very helpful in finding my best option for a full system replacement. Came in and did a wonderful job, wasn’t a hassle, didn’t cut corners. Made sure to leave with me being comfortable with my decision and in my home. Was helpful getting extra paperwork sorted out for me and didn’t leave me just figuring it out on my own, that was very reassuring in an overwhelming time.

We had, for lack of a better description, our air conditioner's air handler causing rain inside the house. 5 star HVAC was able to give us quotes for multiple options and we eventually decided to have the air handler replaced entirely. They did this for a reasonable price and even repaired much of the ductwork that was damaged prior to the incident. The workers were very professional and did not leave until they were confident the system was at maximum efficiency. To top it all off their response time was 2 days better than anyone else. Definitely give these guys a call.

Same day repair, great service! Our technician Chip, arrived on time, was very polite, and very knowledgeable. He had our central air conditioning unit diagnosed and fixed quickly. The cost of the repair was what I expected and competitive with other companies I had called. I will call 5 Star HVAC Contractors next time I am in need of HVAC services.

Speed and quality! Our AC went out and less than 24 hours later we had a new one installed. Everything looks great and works great. I am very satisfied! Thanks Jose!

5 Star was recommended to us by a neighbor and their work exceptional in our time of need. Our AC went out during 100 degree weather in Dallas and the 5 Star team replaced the part the failed and got our HVAC unit to cool again. Would highly recommend this company for their service, professionalism, and pricing compared to the competition.

After I purchased my home in 2020, my air conditioner died in 2021. I asked my neighborhood Facebook members to recommend a repair service & 5 Star HVAC was mentioned several times. They replaced my ac unit during Covid's supply shortages and everything worked great until our recent heat wave. My home is over 45 years old & the ac unit is located in my bathroom ceiling & water began leaking into the shower. The 5 Star HVAC service man was the same one from 2021 & cleared the dripping problem. He took time explaining what caused it & gave us instructions on how to be proactive & eliminate any future dripping & service calls. I really appreciated the professional service & being considerate to this senior citizen (woman). I have & will continue telling friends & neighbors to call 5 Star HVAC when needed. I give them 5 GOLD STARS!

Highly recommended. Professional, knowledgable,punctual- which is very hard to find someone that respect your time and took care of us like family. Answered our call right away and after job was done, he still picked up his phone for any questions we had. Very patient. We had a power outage and we were so worried that we wouldn't get anyone to come out because it was Christmas and he checked everything and did more for us than what we called him for. Will only call him and we are forever loyal customers. Thank for everything- from beginning to end. No need to look for any other company. You WILL be taken care off. -Alex/Sarah