Legacy Home Services

The guys were all great! Very professional, knowledgeable and well mannered. Any issues were handled immediately. Unit is great, has cut our electric bill. Would definitely recommend both service and products from this company.

Chris & his helper came to repair duct work under our home. I like the call before & the text upon arrival & leaving. They both were very professional, Chris showed me what was replaced & if i had any questions. I have already signed up for their maintenance program. I will use them for all my heating & air issues. Thanks for providing quantity service!!

Romeo and the gentleman that was with him were extremely professional, polite and attentive. I loved how he explained everything to me and kept me abreast of what was going on. They were both very efficient and I would definitely recommend Legacy to others. He also went above and beyond explaining things to me, such as what is included with the membership. Wonderful service!

The representative who came out, Jared, was professional and friendly. He knew his stuff and did not try to hard sell us. He cautioned us about AC/Electric heat vs replacing the heat pump we had. He gave us all sorts of financing options, and told us what to expect. He got us a system the next day and they installed it in five hours. The installation team was also professional and friendly and explained everything they were doing. They cleaned up the area really well and replaced the stone edging that had to be moved. Legacy was recommended to us a while back for a minor repair - which they did quickly. We are so glad we went with Legacy. The new systems is working great and we are very happy with our decision. We recommend them highly.

I've used Legacy in the past and was very pleased with their professionalism. The office staff is great! The technician Octavio Gonzalez was outstanding! I will always refer Legacy to anyone needing AC work. Definitely 🌟🌟🌟🌟🌟

Octavio and Ivan were so professional. Very knowledgeable and did a great job. I am very happy with my service by Legacy Home Services.

We also had some recent electric service by Kenley and his lead man! They were so professional and quick. Very pleased with their work!

We called Legacy on a Saturday before July 4th. They came out that afternoon and did the necessary repairs. We are very pleased and the tech, Kyle Parker did great job!!

Romeo Ramos was my service technician and was amazing to work with! Very professional, thorough, and knowledgeable! He explained everything that he was doing, what was going on with my AC, showed me different options to help with allergens, and got me setup on the membership plan!

Update: Legacy Home Services sent a HVAC Technician and wanted to make ensure everything was running correctly. I am changing my rating to 5 🌟 because they are going out there way to ensure the HVAC is working correctly. There are some minor issues with the damper but it is being addressed. Thank you Legacy Home Services!

First day (6-27-2023) of installation the new Trane HVAC didn't supply cool air down stairs. I called Legacy Home Services and was not able to get a HVAC technician troubleshoot the problem after installation. My wife bought three floor fans ($201.85) for the living room, bedroom, and common area for our dogs. The tempreture went from 88 degrees fahrenheit down to 80 degrees fahrenheit. I requested an emergency technician but none were available. The Legacy Home Services representative suggested I wait until tomorrow.

Day 2: Legacy Home Services sent a HVAC Technician at approximately 630pm (6-28-2023). Its been 104 degree outside and 81 degrees inside on the first floor. The damper wires were installed improperly. The HVAC Tech switched the wires and said wait two hours to cool the house down. (exactly what the previous HVAC technician stated yesterday). We are going on our second day with 80+ degree tempretures down stairs. Very disappointed in the quality and service I thought I was purchasing with Legacy Home Services.

I left a message (6-28-2023, 831pm) to request their most experienced technician to troubleshoot and fix the downstairs cooling problem. HVAC Tech is scheduled to troubleshoot tomorrow (6-29-2023) morning.

Day 3: Woke up (6-29-2023) to a nice cool 71 degree downstairs. Felt great to finally have cool air in this Texas heat.

I recommend Legacy Home Services when they install a new HVAC and Heater system to ensure it works properly before departing to the next jobsite.

Jared, the sales representative was great and knowledgeable of what I was looking for to improve my HVAC needs. Legacy Home Services customer service is pretty good.

I would have given a 5 star rating if everything would have been correctly installed the first time.

Kyle & Mike are great representatives of your company and professional and courteous customer service and mechanical technicians in general. Thank you for providing excellent service by multiple representatives from your Company.