Taylormade Heat And Air

I called Taylormade Heat and Air to service my Rinnai Tankless Hot Water heater. Two thumbs up to Jorge Sanchez and Taylormade. It was simple to schedule an appointment. They were at the house within 24 hours. And the work they did was excellent and at a fair price point,

Jorge also made an adjustment to the toilet in the master bathroom. Took him all of three minutes to fix the problem. Simple adjustment. Another plumbing firm said they would need to cut the dry wall, replace some sort of valve, replumb the toilet at a cost of several hundred dollars.

Taylormade is now my plumbing and A/C contractor of choice. Already scheduled next years service appointment. I always enjoy working with an honest company.

Lance is very knowledgeable and professional. He was quick to diagnose my issue, resolved it promptly, and followed up afterwards to make sure everything continued to work at its full capacity. His customers and crew are his first priority and he works until the job is done right the first time. I highly recommend Taylormade and am a customer for life.

Lance and his team are very professional, knowledgeable, and flexible to fit your timeline. They installed our new HVAC unit and Condenser 5 years ago. Josh Edwards has been over a couple different times for routine servicing, and was able to quickly and efficiently fix any issues same day. Very cost-effective as well. Would recommend to anyone!

TLDR: They are fantastic! Affordable, professional, friendly, prompt, and responsive to the needs of their customers. If want the more in-depth review, it's below. I can't recommend these guys enough!

While not a new homeowner, this was my first experience at replacing a home heating and cooling unit. From the first call, to the final billing, Taylormade was simply exceptional in every aspect.

Jorge was first to the house to diagnose our problem. He was friendly, professional, easy to talk to, and was patient in walking me through what what the problem was with our system. He handled all of my questions, showed me what was where on our units, and I learned quite a bit from him. With regard to our broken unit, he shared a general range of possible solutions, and arranged to have their comfort advisor, Travis, come walk me through the specifics.

Travis is the epitome of low-pressure sales. He reviewed Jorge's diagnosis, took a look at a things himself, and then presented me the options we had with regard to a partial unit repair or a complete new unit install. As the unit that went out was our upstairs unit in a space not used as our main living space, he presented several possibilities that might be a good fit and would budget friendly. Travis was patient over the next several days as I investigated the options, and was very patient with me routinely texting him questions which he responded to extremely promptly. We ultimately opted for new unit install.

The installers arrived within 5 minutes of when they said they would be there on the morning of the install. They were friendly and courteous, laid canvas floor mats down to protect the floors and the stairs from the front door straight through to the attic door, and, because I was home working while they did this, I can say with certainty they did not once bump a wall or door jam with all of the heavy equipment they had to move in and out. I debated the need for taking down the pictures off the wall that line the wall of our stairway going up, and I am glad I didn't waste the time. They didn't even brush them to make any fall out of alignment. The guys were patient as I poked my head in to see how things were looking or ask questions, engaged me in casual conversation when in between steps, and were just generally nice guys.

As an extra bonus, Jorge came by at the end of the install to see how things were going, verify the system was working properly, etc. The bonus was the extra 15-20 minutes he took while the system charged to talk about random things AC related, plumbing related, and various other topics. As noted at the outset, he is easy to talk to and very friendly.

In summary, Taylormade was fantastic. I literally felt like the only customer in the world to them. I was never rushed to make a decision, I was provided a range of options, and I never felt like they tried to sell me. If you read this far, you've been doing your research and you know a new HVAC/furnace install is not an inexpensive proposition. The best part I felt about working with Taylormade was feeling like I got first-class concierge service but wasn't having to pay a premium price. I highly recommend them to anyone.

Josh did a wonderful job and I highly recommend this company.

Tech was very thorough in his work. Polite. Explained all well.

Lance, Alex, and Travis came to my commercial location to help fix my nest thermostat and make my heat work again! Never met guys who genuinely were looking to figure out what was going on AND could fix it right then! Really glad I called this company and will totally ask for these guys again. They are great and offer a maintenance program so I don’t have to worry about anything! Truly amazing!

I was told he would contact me around 2 weeks ago concerning a situation with one of our units but I never heard from him. Of course, it is possible the one who was supposed to have him contact me failed to let him know. Unfortunately, there seems to be a disconnect in communication at Taylormade. I suppose about all businesses have some of that going on to a degree.

We previously had Taylormade heating and air out when our A/C unit stopped working, instead of trying to sell us a whole new unit like others were over the phone. They (Taylormade) came to our house and were HONEST! They replaced a mechanism instead of trying to sell us something that we didn’t need. Right then I knew we had finally found a company that actually cared about their customers and not just their profits.

Fast forward, 2 days ago we needed a plumber. I called Taylormade and once again they made it out in a timely manner. They took care of a leak and replaced our kitchen sink. The crew was very knowledgeable, professional and caring. They provided me with pictures of the work that was performed, gave me a detailed explanation on what and how they fixed it, along with time frames in which we could start using the new fixture/ fixed pieces.

Both times, from start to finish I’ve been beyond impressed. From the initial phone call, the text that they send when the tech is on the way, to the completion of the work preformed. They care and it shows. It was a pleasure meeting Jorge, Alex and Lance and I can not speak higher of this company.

We have used TaylorMade for years and they are always very knowledgeable and professional. They are also kind and their prices are reasonable. We highly recommend them for all HVAC needs!