Burnside Air Conditioning, Heating & Indoor Air Quality

Andrew Richey gave me an honest diagnoses of my A/C units and explained everything and my options. The repairs were done right and my A/C is working great now. He didn't try and upsell me on things I don't need and wasn't pushy about extra services. Thank you Andrew and Burnside!

Outstanding service from quote to installation process including detailed follow-up. Chris, Eric, Fidel, Dominic, Kevin, Dustin, and Abe were professional, courteous, detailed oriented. Communication style is clear, precise, open and honest. Completion of work exceed expectations while matching details from the quote (no unfavorable surprises). Evan and Jonathan handled the scheduling part like pros.

Thank you for making this a positive experience all the way around! Keep up the good work and when you smile, it makes us smile as well.

Coleman did excellent job and was professional and explained everything that he took care of.

Darryl was a knowledgable guy that took the time to show me the problem instead of telling me the problem and I thought he did a great job

Blake was wery professional and he explained me all the details what was wrong with my AC system. He proposed different options how they can fix the system without giving any sales person pitch. Really satisfied his work.

My technician, Carson Henley, was prompt, personable, and knowledgeable about my H&C. He did a maintenance check of my system and replaced one part. Now my air conditioning is in good shape and ready to keep me cool this summer. I have a maintenance service with Burnside and have been very happy with the service and Carson does a great job representing Burnside.

Hamza, a Burnside Service-tech, performed maintenance on our A/C system this morning. He knew what he was doing and was efficient with time spent, not neglecting thorough system review and tests. He found a component that was below spec and I had him replace it, preventing a potential system failure in the future. I have had the same top notch service from other Burnside Service-tech's previously, they have good knowledgeable people working for them.

Nick Dashiell was efficient and competent. Stayed until every issue was addressed and resolved.

Nick was a very sweet man. He did his job quickly and efficiently.

Unfortunately, last week our Air Conditioning went out. We have a home warranty that referred us to another company that did a very poor job explaining the situation and basically only told us that our issue was not covered under warranty before leaving us with a very expensive quote. Needing AC, we asked the that company if they would at least be able to fix the job that day, and he said that the earliest they could squeeze us in would be later in the following week, leaving us without AC for over a week...

I then decided to call Burnside (late on a Friday afternoon) and explained the situation to them. Debbie, the lady who took my call was extremely kind and understanding and managed to get a technician, Dominick out to our property about 2 hours later. Because we had already burned a $75 diagnostic service call fee on the previous company, they even agreed to waive their own service fee, which they didn't need to do, but went a long way in our eyes. When Dominick inspected our unit, unfortunately, he did not have great news for us and it was still a costly repair that would take at least 2 hours to complete. We asked him if he would be able to complete the service that day, somewhat expecting him not to be able to since it was now about 6PM on Friday. Without a second thought, Dominick happily stayed at our property and fixed the unit that very evening. Plus, he managed to get us a healthy discount by recommending their Gold level service plan, which also includes inspections on the unit twice a year. At about 8PM, he completed the job and we had A/C that night!

Thank you Burnside, for your extremely prompt, friendly, and professional service. You went above and beyond to service our needs and while we hope not to need another repair anytime soon, we will happily use your services should a problem arise in the future.