Trilogy AC

Alex and Juan arrived in a timely manner and super professional from start to finish. They pointed out areas that needed improvement and proved to be super helpful during the process. My family and I will have them return for sure by request.

Daniel and Rachid did a great job very knowledgeable. They explained the job very well and we're very cautious while cleaning up the air ducks. They wore masks and shoe covers while in my home. I am very Happy with the job.

Alex and Daniel were great. They explained everything in full detail and they even had before and after pics. They also provided extra services free of charge. Man, that company is very professional and affordable. Thanks guys.

Alexander Amaya was excellent in servicing our AC unit. He was on time and called me before hand to let me know that he is on the way. Did an excellent job of fixing the board on the unit. Advised me about operating the unit and gave tips. Trilogy services was very good in keeping me upto date on the parts order. Scheduling was easy and always answered my calls. Overall very pleased with them.

I called Choice warranty on Wednesday and Trilogy Services appeared on Thursday and fixed my Air Condition problem. Very fast. The technician was very informative. Professional and courteous.. I plan to. Sign a contract with them to maintain my air conditioner. Which will add many years to its life. I highly recommend Trilogy services and Alex..the technician..

Mario came to do the inspection. I had prior quote from a different provider so they price matched. Very professional answered all the questions I had provided before and after pictures. I had mold in my ducts and main box they left it looking like new and added a chemical to avoid getting more mold. Thank you for everything!

INCOMPETENT - DO NOT WASTE YOUR HARD EARNED $$

I hired Trilogy to replace a leaky evaporator coil. They charged me 2500$ and 2 days after the installation - still no cold air. They kept insisting that now, my compressor needs replacement and recommended i should rather spend another $3500 and replace my entire outdoor unit. Note that they DID NOT GIVE ME AN ALTERNATIVE - this was their final solution after 2 days of inspection by 2 different technicians - $2000 for a compressor or $3500 and entire outdoor unit.

Thankfully, I did not trust them and called a different company and they promptly fixed the problem in an hour for only 350$! Turns out, Trilogy used the wrong part in their installation! When I called Trilogy to notify them that they messed up my install - instead of being sorry and refunding at least the 350 bucks, they haggled with me and then CUT MY WARRANTY DOWN to 5 years because another company "tampered" with their bad installation. Go figure!! I guess I was supposed to pay them 2K and still not have cold air because the problem was NOT with the compressor??

Eventually they refunded half of the 350 (???) after I threatened to cancel the credit card payment.

I spent 5 days without AC with 2 young kids because of these guys. Hire at your own risk!

For those looking at the positive reviews, know that my experience shows that these guys are definitely not reliable. Maybe they do a decent job for simple things but would you really hire someone who could potentially behave like this when things go bad? You decide!

Things go bad once in a while but how a company reacts in those situations shows their true character.

My Technician was Mario Ramirez and he did a exceptional service. Very knowledgeable and professional and was very openly showing his progress and work with before and after pictures.

Alex from Trilogy Services AC came out for an AC Tune-Up. I was notified when he was on the way and he arrived on time! Was cordial, explained everything and completed all the services I wanted in a timely manner. I didn’t feel like I was being upsold for anything extra. Overall great experience and I highly recommend!

I would truly recommend Trilogy. I had a complete A/C Unit installed. I also had additional ducts and vents added to a new addition of a Sunroom to my home. The service was impeccable and very professional. They showed me how to work my new system and educated me on regular Maintenance. I am very pleased. Thank you Trilogy.