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Trilogy AC Reviews - 100

4.2
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
David Kelly

Great company with knowledgeable employees. They did a great job taking care of my business when working inside the space. They took photos and explained the smallest details to me when I asked for them. Ask for Carlos!

Megan Dieu

Amazing service! My parents haven’t gotten their ducts cleaned in 12+ years since we moved here.

There was visible black mold in our vents & im sure in our ducts too — it was disgusting.

They did a great job, customer service was responsive & amazing. The maintenance guys very nice & funny.

They worked hard, there were 24 vents and ducts & they finished cleaning and replaced 2 large moldy drip pans in the attic over about a 7 hour period.

5/5 🙌🏼 Thank you!

vincent Cantu

Marcos helped me out great company also easy financing I have bad credit and still got approved good company

Lorena Ledezma

I have been calling since last night about heater not working. I have small kids. I keep getting the run around. Different people keep answering and telling that I'll get a call back and nothing. My house is last night was in the low 30s now in the day with the sun it went up a lil. It would be amazing if I could any help. My mom is coming to visit and now I have to cancel with her and my whole family because they won't answer my help call.

Cristiano Tijerina

We got our New AC system with this company. Very professional Josh and Marco. They made it very easy and affordable. Thanks for everything Trylogi.

Leslie Munoz

I’m very frustrated with this company. We had our AC replaced a month ago after being without AC for a week in the middle of summer. It already isn’t working. On Monday, we had a tech come out to fix it the same tech who installed it. I left work during my lunch break to meet him here as we were scheduled at 11. At 11:10 I called the customer service line to ask if the tech was running late so I’d know if I needed to call in to work and let them know I’d be late. She said he was running a little late but on his way, at 12:00 I called again and was told he was stuck in traffic. Needless to say the tech didn’t get here until 12:30, no explanation, no apology and I had to ask for the rest of the day off. Just to be told the ac was running low on freon. I questioned him why if it was just installed a month ago? Wouldn’t they have made sure there was enough when they installed it? He just shrugged and said it happens. Today is Wednesday and the AC is not working again. They made me go out and check a panel outside when I have no idea what I’m looking for or at? Just to tell me sorry we can’t help you until tomorrow. I’m very angry, if I would have known this is the type of service we were signing up for I would have NEVER given my money to this company. I’m at a loss, my husband works out of town and as a mother of two it’s really taken it’s toll on our family. I’m very disappointed with the unprofessionalism. Please do not bother doing business with this company.

Update:
They have fixed the issue, there was a leak in the compressor ….the technician and Sandra the administrator were both very apologetic and tried their hardest to make things right. I hope to not run into these same issues again in the future and really appreciate their efforts.

Aline F.

Josue and Andres did an excellent job. Very clean and organized. Raquel is very good at explaining the process. I will be using their service again in the future and will recommend them to friends and family.

Hoang Le

Raquel, Andres, and Josue performed and outstanding job and left a lasting impression! I will definitely be using their service again in the future as well as recommending them to friends and family. Thank you!

Maria De Escobar

From when I first called to get information, I felt like they really wanted to help. I had HVAC duct and vent cleaning and overall checkup on my AC system. They did a great job and were puntual and very thorough with the service. They cleaned up after the service was complete as well. My AC definitely blows colder now! Raquel, Enrique, and Angel were all great! Will be using them again in the future!

Carlo Andro

Trilogy replaced my old HVAC and cleaned my ducts and vents. The team was very professional and very thorough and took the time to ensure my satisfaction. At the helm of all this is their operation’s manager, Carlos Manzo, who will go above and beyond. If you want great experience, look for Carlos. You won’t regret it.

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