Trilogy AC

Efficient and respectful. Daniel and Raquel in the office were so respectful and helpful. Alex came the first time and did the repair he that was needed and noted a part that was still working but might give a problem in the future, so he documented it in his notes. (Home warranty companies won't pay for parts that are still working at the time if replacement of a broken part).
When that part in fact did fail only three weeks later, their service warranty was still within the 30 days. Raquel went above and beyond in her customer service by being sure the home warranty company understood exactly what was needed for approval for the repair, saving me a lot if time and saved an additional service fee.
Alex returned and made the needed repair, showing us again what might be a future problem and will document it for our benefit and sent pictures to me. He is amazing and really listened to your needs and answered all my questions. He made sure we are very satisfied with his service.
Thank you Trilogy staff for your personal care.

I did a cleaning vent with a complete tuneup Andres and Enrique did a great job with the cleaning service and very easy to apply also with financial payments

Sadly they forgot to check my line drainage from the Ac never fix the leak when I ask them to do it and never check if my duct need to be repaired and I have duct damage and escaping the cool air never was done and charge me $927 for cleaning and half done job of tune up was not complete

Very responsive. Called Trilogy at 6;30 AM and a technician was at my home in a little better than an hour. Alex, the technician was awesome. He got to work immediately and had the problem fixed in a very short time. He was thorough and very polite.
I will definitely use Trilogy again in the future.
Great job Alex!!

Alex and Alvarez were awesome techs. They were very thorough with their diagnosis of the problematic A/C unit. They checked the attic, checked pressure levels and wiring and were very informative throughout. The issue with the unit ended up being significantly less than what I was led to believe by a competitor (Always good to get a second opinion folks). I was kept up to date and informed on every step of the process.
Also have to give a shout out to Joslyn at the service desk who gave speedy service and was readily available to handle my issue.
10/10 would use again!!

I am so happy with our service. We received texts from the office with updates about arrival of our technicians Mario and Melvin showed up on time, they were very polite and professional. They cleaned everything up behind them and the house smells great. I could not be happier. Mario and Melvin are the best.

Spent $7000 on it 1 year ago now they are wanting over $700 to fix their mistakesthis is definitely not a way to do business I highly don't recommend this company to anyone

My experience with Trilogy services and AC was a pleasant experienc. Alex and his team did a remarkable job when installing my ac and heater. They were really nice and kind when explaining the process. I will definitely be referring them to my family and friends!!!

Thank you Alex!! I made a service request for my A/C Saturday and im so grateful Alex arrived the same day and in less than 1 hour. His customer service is really awesome very attentive to my concerns and answered all my questions. Thank you so much for an excellent performance Alex! Trilogy Services you have an HANDSOME tech girls I highly recommend 👌

Alex Amaya was incredibly professional and thorough in responding to a same day appointment request late in the afternoon. My job required a unique level of expertise, and Alex went above and beyond to make sure I was satisfied with his service. Alex remained in my home while I tested the system to ensure it would work exactly as I envisioned and I would absolutely book him again in the future.

Mario Ramirez was a great technician who quickly pin pointed the root cause problem of my AC unit which was the capacitor. The unit cooled like it normally did! I was impressed by his friendly customer service, and quick quality work. The admin Jocelyn was also very friendly and was able to book me an appointment quickly!