Trilogy AC

Very great service, especially the service manager Carlos Manzo who is very professional and friendly in providing the installation of a brand new HVAC system that includes a 5ton Carrier condenser, evaporator coil, and a furnace with a very reasonable price.

GREAT COMPANY!!! I was having problems with my A/C not cooling so I called Trilogy services in the afternoon. The next morning I had a technician come out and check it out! AMAZING customer service. They told me it was my thermostat and fixed it. Now everything is working. I am very thankful and will be recommending and using Trilogy AC 👍🏼

The experience was HORRIBLE! I don’t recommend this company for anything! They took the whole frame and door off where the furnace goes and didn’t put it back. It took them a couple of days to get someone to come back and put the door back on.. the drainage outside where the unit is at we explained to the salesperson before we committed to the contract that this needed to be resolved and if they couldn’t do it then we would not sign the contract. Well of course they said they would complete the order but didn’t get done till a week later. Also, in the contact you get a new Wi-Fi thermostat and that was not connected nor did we get that till a week later. What is also BAD is that when the AC kicks on it’s so LOUD! TERRIBLE! Im so disappointed! I’m not happy at all with what we purchased or with the services and the customer service as well … I used these people because the price was reasonable but if I would have known this was going to happen to us I would have gone somewhere else. Thanks!

I've been waiting for them to finish the installation of my HVAC for almost 2 months. Worst workmanship, customer service ever. If you do decide to believe their BS like I did be sure not to pay them before the job is finished. Also, do not trust Goodleaf financial since they stat on their contract that they do not pay until the install is complete and you are satisfied. They pay once Trilogy tells them install is finished when in fact it isn't. They keep telling me that someone is coming by at such time and for the last 8 times we've waited taken time off work and no one ever shows. At this point will have a reputable A/C Company finish the work they poorly did and resolve expense in court.

Very disappointed, I should never have hired this company. The seller only put the unit in the contract and charged me for the complete installation, I called the office and the only thing they did was call the seller to contact me and he used as excuse saying that he had said that the ducts were good that he was not going to change them. And it is not fair to me that they are charging me the price of something that was not done. Just because I'm a single mother, they think they can take advantage of people and sell them something that they don't have. Now I am the one to pay for a service that was not completely installed. It's not fair. Solo queda decir que dios los bendiga y que ojalá que lo que me hicieron a mi no les pase a nadie de su familia, su hija, su esposa, su hermana o mamá porque ahí es cuando van q saber que está mal. Bien dice el dicho lo barato sale caro. Mala experiencia aprendida. All of you who did well with this company, it's good that they were lucky with a good service.

Mr Carlos, the operation manager did a very good and honest job before and after the installation of my new carrier system. I will 100% contact again if other HVAC work done.

Carlos and his staff did a fantastic job, very professional and done the job the same day I ordered unit. We had cold air blowing that same evening. Highly recommend

They installed total new HVAC system two years ago worth 15k. The system still under warranty. The heating system stop working. Called them many times to check up and repair. Wait for week after week. Many schedules were given, no one show up. Poor customer service.
Don’t recommend it

Well I was exhausted with hot weather today and was feeling sad because the people came to do the Installation their work so hard all day and not living until they finished their job and did a great work thank goodness for that.

These guys were awesome. Arrived in time, installed the ac and cleaned after themselves. Couldn't ask for anything more.