Northern Tool + Equipment

Rachel that was working in the Stihl area was not only super friendly but went above and beyond to help me find a water broom for my pressure washer. If only all associate at these stores could learn from her!
Thanks!
Scott
UPDATE!
It’s the entire store! From the manager to the girl that checked me out to Mark who also assisted me! Might sound silly but it was just so refreshing. You just don’t get that in retail anymore. I was there around 3:00pm on 3/29/22 if corporate is curious.

This store was recommended to us by a friend so we decide to go and check it out…I bought some tools and I had to return one of them because it wasn’t needed at the end of the day…I had some inconvenience with other managers trying to get half of my money back and I don’t think they did anything for me because i never got any answers from them at all. I had to go back for the 3rd time and the manager’s name who finally helped me was STEPHANIE SHE TOOK OVER MY SITUATION AND SHE FIX IT ASAP.
She has a grate costumer service very polite and kind she has the time for all your questions with out giving any type of face expression or frustration SHE GETS THE JOB DONE!!!.
THANK YOU STEPHANIE FOR YOU HELP I REALLY APPRECIATED YOUR SERVICE * .
THANK YOU VERY MUCH.

Billy did an amazing job. I’ve have taken my washer to several locations and Billy is by far the most knowledgeable on problem solving and had great customer service. Thanks again! It was definitely worth the 2.5 hr drive

Bad customer service... Trying to get a weed eater... Ask cashier if she can call someone to help.. also ask to couple associates that walk by .. typical answer I'LL BE THERE IN A MIN. waited for over 30 minutes to get a weed eater.

I’ve never shop with you but a friend gave me a magazine from Northern Tools and I loved it so much until I need to get my own so I can get to ordering.

I personally went this store for the same product last week. I asked but the product was not even in stock. I have not had much luck with you merchandise I visit the store when I go to Rockler.

Always done curbside, but very grateful to have this resource available and easily accessible!

The last three times I've ordered online the product shipping date suddenly changed at checkout (once I've already gotten to the final step) and showed the item as "backordered" with a delivery date 30-60 days in the future. If I wasn't paying close attention I wouldn't have noticed it. This is probably an inadvertent software error/bad design (final inventory check down late in the check-out flow) but it *feels* deceptive and should be addressed ASAP. Otherwise the experiences have been good, and the website is well organized.

Awesome customer service. I bought a trailer kit that had one part missing. They were able to source the part at a store 40 miles away. I had it in my hand in 2 hours.

gave me promo discount in cart but took it away after i enetered my cc details.