Preferred Home Services

My AC went out and I called a local AC repair business. The quote I received was I thought was a little high, but I was willing to pay it since I needed my AC back ASAP. This company said it would take a week to come back to do the replacement since they were so busy. I understand its summer and they're busy, but I could not wait a week. I called Preferred Home Services next and spoke with Matt. He beat the price by quite a bit and had 3 AC techs at my house the next morning! My AC was repaired in just a couple hours and I could not be happier. Highly recommended!

The responsiveness, professionalism, and honesty this company displays is incredible from start to finish!

I came home to a pretty leaky A/C unit last night - this same unit I've tried half-heartedly to get somebody out for because of cooling issues. I called in around 6:30-7:00PM, which is after hours. A gentleman who I can assume to be the owner answered the phone and got me set up for a visit FIRST THING IN THE MORNING NEXT DAY. Awesome!

Fast-forward to this morning, my A/C guy, MATT MORRIS, arrived early within the window of time I was given. He quickly diagnosed and addressed the issues I was having. Not only that, but he was completely transparent, insightful, and professional about all of it. When it comes to tradesmen, there's really nothing more you can ask for than that. Let me also mention this call ended up WAY CHEAPER than I had originally anticipated. What a relief considering I can't even pump gas without going broke!

So now, I'm sitting in a MUCH COOLER, LESS LEAKY house and Matt Morris is working on quotes for future recommended repairs. I don't know how financially ready I'll be for said repairs, but I do know that Preferred Home Services has found a return customer in me.

Lee from the PHS team and an assisting technician helped yesterday with a partial drain line replacement and leveling the coil, which was causing water to spill into the furnace and leak onto my ceiling. He correctly identified the issues and resolved them professionally and quickly. Would highly recommend Lee and the team, and they have earned a loyal customer.

Anthony and the folks at Preferred Home Services checked all the boxes in terms my expectations as a quality service provider.

They were prompt; they provided timely updates as to the ETA of the estimator and the installation crew.

The installation crew worked cleanly, efficiently, and with minimum noise.

From a cost standpoint, PHS was #2 of 3 quotes we solicited. I believe we received very good value for our dollar spent.

I highly recommend Preferred Home Services. Matt Bankston was such a pleasure to work with. He was always prompt and easy to contact. Matt was extremely helpful in dealing with my home owners insurance people. They did a beautiful job replacing my roof.

I was very impressed with Matt when it came to replacing my damaged roof. He is very knowledgeable and will do anything he can to make the customer happy. I would recommend this company to anyone looking for a new roof or needing their air condition and or heater replaced as I used them 2 years ago and they knocked it out in a day and have had no problems.

I happened to come across Preferred Home Services when I submitted a request under my home warranty for an AC question. We moved into an older home that had been renovated previously, so we did not know much about the exact details of work. We knew we had some projects to finish up. When Preferred Home Services arrived and looked into my question, they answered and educated me on my concern. I went ahead and asked them on a quote for new duct work and if they did insulation. They gave me a good quote and we contracted them. They once again arrived on time and text me each time they were on their way. In addition, they knew it was in the middle of last August and so kept me abreast about any material taking longer to arrive due to Covid. During the project, the technicians educated us on the work they were doing and troubleshooting. They did an amazing job that when my AC started acting up a few days ago, I called them. They answered right away and sent someone within an hour. They figured the problem and took care of it right away. Once again, the technician educated us and explained what led to the problem. I will continue to go to them for any HVAC issues because they have earned our trust and pricing is reasonable. They have also assured us that our unit is good, just had not been properly maintained prior to us. They made sure that we should no longer have any issues moving forward. Definitely recommend this company. All their technicians are professional and down-to-earth. No arrogance at all and they are super knowledgeable.

Horrible experience so far but we are forced to use them through our home warranty. First the AC technician said it was an electrical issue. Electrician came out and there was nothing wrong. Then technician came back and found that the compressor actually needed to be replaced we had to wait a day to find that out because the technician left without saying anything. We had to call owner to figure out where he went, the owner couldn’t get a hold of him. Now they are price gouging us on freon, charging us $140/gallon. Absolutely ridiculous. Luckily we have friends in the AC business who are willing to help us.

The overall experience has been better than imagined. We had a complete 2 horizontal gas systems install. There was constant communication to let us know when service would occur via text messages as well as when and who would be arriving. They were on time, very polite, very fast, very quiet, with minimal disruption while my wife and I were working from home that day. Highly recommended!

The personal were on time and very professional. Cleaned up everything after their work. I would highly recommend their services.