Preferred Home Services

I would definitely recommend and use this company again. Lee P. was very knowledgeable and professional. He explained everything to me and answered all my questions. His positivity and kind spirit was a breath of fresh air!

COMPREHENSIVE PROFESSIONALS
Water heater replaced (they also replaced all needed parts with new ones). Technicians were Matt Bankston and Matthew Ray. Same day service. They were highly motivated, expedient, professional, thorough, trustworthy and took care of EVERYTHING. I don't have decking at water heater, however they brought their own so it wasn't an issue.

Quotes and assessments from 2 other plumbing services, Lanco and Vintage wanted me install decking myself prior to service (Lanco) or pay them to do it (Vintage quote listed it as a possible charge that wasn't included in out of pocket charge through home warranty)

My home warranty company, Landmark Home Warranty, initially assigned Vintage plumbing, and I authorized new water heater to be installed by them, however immediately after seeing Vintage ratings (they are low right now), I immediately cancelled the service request with Vintage and requested Preferred Air (aka Preferred Home Services) because they have good ratings and I have used them before through Landmark and they were avail for appt. However, Landmark stated "they already ordered the parts" for Vintage to do it and didn't allow me to cancel service request (and didn't allow new service request to Preferred Air in which I would pay visit fee again) Other option, get paid out by Landmark and contract my own install. I opted for getting paid by Landmark and contracting my own install with Preferred Air. It was slightly more expensive ($200-$300 more) but worth it.

I was transparent with all companies letting them know I was comparing quotes. I was also honest with Vintage about my concerns for their low ratings right now so they could rectify it. The technician who visited our home was professional and trustworthy, Mr. Kenneth, but it was the company rating I was concerned about. They had a few good reviews and I probably would have proceeded with them if my budget was more strict and I was a more confidant home owner as I know little about big appliances)

Lanco is good, I have used them for smaller projects that aren't covered by warranty.

I'm glad we chose Preferred Air for the big project. Water heaters are heavy, tricky to remove without making a mess and require decking for technicians to be able to function. If you have a home warranty and Preferred Air is in network. Request them. If you don't have a home warranty and want excellent service that leaves you feeling you don't have to worry, use Preferred Home Services.

HVAC repairman was not only on-time but early. So glad he repaired my AC so fast. It's working GREAT!

Oh my goodness! What great customer service!!!!

Today Matthew with Preferred Home Services came out to my property to work on my AC unit. Matthew was able to identify the problem within minutes. He’s so knowledgeable, I can tell that he's very experienced in his industry. While working on my issue Matthew was able to identify a couple other issues he brought them to my attention. I appreciate that more than he’ll ever know. He was so patient to explain every issue to me and ensure that he was explaining things in a way that would not go over my head, nothing too technical I now have a very good understanding of what is needed.

Although the solution for my issue is outside of PHS scope, Matthew explained to me that I would need to have an electrician to come out. He told me exactly what is needed and what to expect price wise. I sincerely appreciate that, because I have many experiences where people have tried to take advantage of women simply because we may not be familiar with the work that's being performed…so thank you thank you thank you to Preferred Home Services and sending Matthew out on this Veteran's day. I appreciate everything and I will definitely be using this company in the future for any of my AC needs. It’s so refreshing to encounter honest contractors/servicemen….honesty is priceless and greatly appreciated.

Was a great experience. The Preferred team was at the home early and completed the job 1/2 day ahead of estimate.

Cody stopped by to repair a water heater leak and warned us turning off water to the house may cause the galvanize pipe in the attic to leak once it comes back on. It did 30 minutes after they left but I called and he came right back, after hours, and fixed the leak in my attic too. Did a great job and we were able to leave the water on for the whole house and take showers the next day! Great job and thanks for coming back to fix the leak!

Preferred Air & Roofing did an amazing job at my Sports Bar, Over/Under Sports Bar and Grill off 528. Super responsive, very good quality work and super aesthetic. If you have any questions or just want to take a look at their work feel free to stop by and ask for me!

Antonio Velasquez (Tony) performed my service, he was knowledgable and very pleasant to deal with. Definitely recommend.

We would highly recommend Preferred Home Services. They replaced two roofs for us and did a great job. High quality work and great customer service. Their workers were professional and very clean and neat. They made every effort to be sure the area was free of debris after the job was completed. Matt Bankston was very knowledgeable and wonderful to work with. He was also extremely helpful in walking us through every step as we were dealing with insurance. We would give him and this company 5 stars for sure.

We had a phenomenal experience with Preferred Air with the installation of 2 new water heaters. They came out quickly and the work was exceptional. Cody was very professional and informative. We’ve used them for many years and would highly recommend you give them a call for your AC and plumbing needs.