Preferred Home Services

Matt Morris was the technician that came out to check my AC unit. He was very polite and professional the entire time and explained everything that was going on with my AC. I felt very comfortable with him in my home, he was on time, and he helped resolve the issue. I'll definitely go with Preferred Home Services again.

As my AC went out I was referred to Preferred Home Services by a friend of mine and while checking on that it was noticed that the water heater needed to be replaced immediately as well. I am beyond thankful for the professional and efficient work provided by an incredibly knowledgeable staff. I truly appreciate your prompt response to my request and having everything new installed in less than 24 hours! Love it!!

HIGHLY recommend!

It was time for me to replace a HVAC system. I was intrested in Dikin Fit. Daikin is very selective on who installs these HVAC and there is only a handfull of installers to choose from. I Got a quote from a Big name in the area. But I decided to get a second quote. Preferred not only beat the price they talked really good of the Big Name. When I told the Big name that I was going with Preferred they tried to match the price(not beat) and talked down on Preferred. To me that sealed the deal. If your work is good you let your work do the talking. Big name also had no wiggle room to work with me on some challenges I faced. Preferred was more personal the owner Anthony called me personally even gave me his personal phone number to reach him anytime, and even stopped by my home to see the work. He was able to work with me on my challenges I faced so I can get what I wanted. The install crew was amazing, fast and cleaned and left it looking like a new build in my attic. The crew leader even had a conversation with my while he was working just to answer all my questions Installed 2 4ton Dikin Fit quiet efficent and the future of HVAC. Preferred has earned a customer for life
Thanks to Anthony and the Preferred Home services Staff.

Taylor started my experience with the office perfectly, detailing what to expect, timing of appointment, texts to be received, and everything was exactly as she promised. Matt Morris came and diagnosed my issue quickly. The service and professionalism from start to finish was top notch. Communication is key and Taylor and Matt both communicated so promptly and thoroughly. I was so impressed I asked for a bid for more work to be performed. The transparency and honesty is appreciated. I will recommend.

AC hasn't been running as strong as we'd like, granted, we've been in a massive heat wave. We used our Home Warranty to call out a service tech.

Tech came on time and was absolutely lovely. I felt so bad it was so hot, but he was a joy the whole time. Immediately he got to work on outdoor unit, saw an issue, told us ASAP, let me know what was under warranty and what wasn't.

Told tech we have a room that runs warmer than rest of house and I wanted to see/dream about an add'l vent. He was sweet, he said he'd have to see it in house, but would need to take off his shoes, so would do it after attic time. That consideration stood out to me. Even in house he went through cheap options and thoughts about vent for room with issues. He could have easily upsold me or pushed something else on me.

Fortunately for me, he got upstairs and realized the vent wasn't hooked up. Likely it has been unnoticed because getting to that vent is miserable
My guess he's first AC dude in a while to actively check things.

And all, pretty great. Would use again.

Had a call in due to AC not working right. Called another local company here and they came out the next day. Did some troubleshooting and had a few possibilities but nothing that would fix it. Had made this appointment before the local call and wanted to keep it just in case. Good call too! Talked to Tony Velasquez and he felt there were some issues and nothing simple. Matt was the tech that came out and with some info and a video I took of the AC he knew what was wrong. Popped the cover of the unit and sure enough it was a bad switch. Less than 15 mins and he had it running. They will come back to finish the job but I now have AC running to wait on them. Great job guys! Kudos to both of them for getting me some help!

Thank you for the great job repairing our roof. After a recent storm we had some roof damage & water was leaking into our son’s bedroom. Matt came out and looked at the roof and after approval had the crew out within 24 hours. The crew was very professional and reviewed everything one more time to make sure any areas letting water in were identified. Then they got to fixing everything and completed the work the same day. The repair got an instant test as the next day it stormed for close to 6 hours… heavy downpours, but not a single drop in our son’s bedroom. Again thank you for the fast, professional fix to our leak. Will definitely use again for any issues or when it’s time for a complete roof replacement (it is getting old). Also will definitely recommend to friends & neighbors.

My motor had gone out and Matt came in the same day to verify and ordered the parts. He was able to expedite the part shipment and installed it as soon as the part arrive in 2 days.

Matt is very professional and bright. What takes someone else an hour to do, he is able to do in couple minutes. Preferred Home Services has a great team!

Thank you for keeping us cool!

Matt Bankston is amazing for a first time roof replaced customer he walked through the whole installation with me, explained it in layman terms. He was flexible with his time as I am a single teacher with very unusual time constrains. There was no question that that he would not explain to me in full detail. He made it a very stress-free experience. He kept in touch with me through the whole process, and I really appreciate everything he did and his company.

We have used Matt Bankston with Preferred Home Services with many great experiences since 2018. I always tell my friends to use them, but we want to share our experience. We highly recommend Preferred Home Services as your total home service solution.

In 2018 They replaced both aging water heaters for us, and replaced our HVAC system. The installations were great and the crew was very careful inside our home. Both the water heaters and HVAC system have been trouble-free and are excellent quality. The price was great too!

Our home will be 20 years old this year, and it still had the original roof. We didn't have any leaks but decided to replace the roof. This month (May 2022) Preferred Home Services completed a new CertainTeed ClimateFlex roof for us and repaired our gutters. They referred us to a great painter that could paint the exterior and even pressure wash. Our home looks brand-new! We are very happy and satisfied with the results and the pictures say it all. Matt is always on-time and responsive to any requests. The crew was extra careful outside the home and they are friendly.

We appreciate the excellent service, attention to detail, getting the tough jobs done fast, and making it look easy! Thanks Preferred Home Services! You have earned a customer for life in us!