Arthur Hagar Air Conditioning & Heating

Arthur Hagar seriously saved me when my air conditioning went out. Their timeliness and customer service far exceeded my expectations. I would HIGHLY recommend them to anyone!

We called Arthur Hagar Air Conditioning & Heating about our downstairs thermostat causing the condenser and evaporator coils to freeze up. A technician came on 07/17/2020 to diagnose the unit and said that the indoor TXV valve was not closing correctly causing the coils to freeze. He said that the part was under warranty and had to order it. He did something to the unit and the blower fan motor started to make absurdly loud noise 30 minutes after he left. I called the company to see if they could send the technician to re-diagnose the loud noise but the manager said that he would send someone the following week (after 7 days). I called after 7 days and the receptionist told me that manager decided that he would not send a technician until the parts arrived because that was normal when the TXV valve does not open. After being told that the parts would arrive in 10 business days, the parts finally arrived on 08/10/2020 (after 24 days). During this whole time when I would call and tell them to re-diagnose the issue because it is very unlikely for the TXV valve to fail just after 4 years of installation (I talked about this to one of my AC tech friends in another state and he told me it could be something simple as low refrigerant or a bad capacitor or something else), they would tell me that there is nothing they can do until the parts arrive and I didn't know what I was talking. Fast forward to today (08/10/2020), the technician arrived and said that it was just a bad run capacitor and the previous technician had mis-diagnosed the unit. Then he tried to charge me $89 diagnostic fee again ( which they disguise as a tune-up fee if they come the second time) and $137 for a capacitor that costs $15 or so at any hardware store. We stayed in 90 degrees plus house for more than 3 weeks and the company had the audacity to say things like this happen all the time and didn't even apologize for it. In summary, please stay away from this company and take your business somewhere they treat you with respect and not belittle you.

Worst company I have ever had to deal with. My ac unit wasnt even 2 years old and went out 3 times and two of them were repairs needed from theyre first vist to try and fix it. And if its not perfect weather outside they wont come out. Girl at the front desk is terrible at her job. You would be better off going to lowes and get an employee there to fix ur ac then these guys.

Failed to do their job properly...I now have warped floors in 2 rooms. They ignore my calls been 3 weeks, still trying to get them to do something.

Thank you Dale, very professional and to the point!

I was shopping for a AC change out and they changed their appointments twice on me -- no consideration for my time. I cannot attest for their work, but time management left me unimpressed.

I would highly recommend them! They were courteous, timely and their technician we're very professional. They answered all my questions and set my mind at ease.

Excellent experience. They were very attentive to my concerns and got the job done swiftly and smoothly. I'd definitely recommend them.

Overall good experiences. Show up on time. Polite, courteous service techs. Finish quickly.

The guys have been great!